Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Can’t connect Stripe Account

  • I can’t connect with Stripe.
    When clicking on the Connect with Stripe button it takes me to login to Stripe. After logging in and clicking connect it redirects me back to the Settings > Payment Gateways > Stripe page of the plugin showing the Connect with Stripe button. If I click on the Connect with Stripe button there it does nothing at all.

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  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @marketfresh

    That sounds like some sort of caching issue on the site. To clarify, it’s possible to connect multiple Stripe accounts to the site, and so it’s expected behavior that the page at Donations > Settings > Payment Gateways > Stripe > Manage Accounts will still show a “Connect to Stripe” button, but it should also display a message showing what accounts it is already connected to.

    I think you’re describing that it is not connected at all. If that’s the case, it either means that GiveWP is not recieving the correct message back from Stripe that indicates things are connected, or that it’s truly not connected. Here’s how that process works:

    1. You click on the blue button on your site.
    2. You log into Stripe and authorize that connection.
    3. The application is connected directly to GiveWP’s Stripe account on Stripe’s side.
    4. That site redirects you back to your site, with instructions to your database to save the keys that connect you to Stripe as well as the status of being connected.

    So if something is going wrong in steps 2 or 3, you’d NOT see GiveWP as a connected application at https://dashboard.stripe.com/account/applications

    If you are seeing GiveWP there, it means the disconnect is in actually recording it (step 4 above) and something is preventing it from being saved correctly back on your site.

    I’m happy to keep digging, either way.

    I thought it was a cache issue too, so I cleared and disabled the cache but the problem still persisted.

    So, I can see that Give is listed in my Stripe account as a connected application, but it is not showing as connected in WP.

    What can we do to debug this?

    I just updated to 2.9.3 and the problem is resolved. I can see the connected account in WP now.

    Ok. I spoke too soon.
    The payment will not process. It is in test mode. I have the webhook added in the Stripe account in Test mode. There is an error in the console. You can test it here: http://jonathang32.sg-host.com/donations/donate/

Viewing 4 replies - 1 through 4 (of 4 total)
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