Title: Cant connect – plugin not working Last modified: October 22, 2020 --- # Cant connect – plugin not working * Resolved [duskomy](https://wordpress.org/support/users/duskomy/) * (@duskomy) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/) * Hi, I have updated thinking you have resolved issuses since 2.0.1, but its the same problems in the 2.0.5, I cant connect woocommerce to facebook and I think you have no perspective as a platform if you dont solve this, since most of users we have on facebook Viewing 13 replies - 1 through 13 (of 13 total) * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13572451) * Hey [@duskomy](https://wordpress.org/support/users/duskomy/) * Thanks for contacting us about Facebook for WooCommerce. Sorry to hear our plugin is not connecting your site to Facebook. I am happy to help out 🙂 * There are a couple of different error messages that can happen when there are connection issues. Can you please let me know the text or a screenshot of the error message that you are receiving when attempting to connect? * Cheers, * Steve SkyVerge * [ikanovak](https://wordpress.org/support/users/ikanovak/) * (@ikanovak) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13579557) * I am having the same problem on multiple webshops. This is the error I receive every time. I have tried everything. * [https://shop.roke.hr/wp-content/uploads/2020/10/Annotation-2020-10-26-073958.jpg](https://shop.roke.hr/wp-content/uploads/2020/10/Annotation-2020-10-26-073958.jpg) * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13582408) * Hey [@ikanovak](https://wordpress.org/support/users/ikanovak/), * Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Although you are seeing the same error message and having a similar experience with your Messenger, it may or may not be the same issue, I’m afraid. * Since you’re not the person who originally started this topic then, [per the forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), would you please [start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-post)? We’ll be more than happy to help there 🙂 * Cheers, Steve * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626426) * Hey [@duskomy](https://wordpress.org/support/users/duskomy/) * It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/) for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0) if you have further questions. * Cheers, Steve SkyVerge * Thread Starter [duskomy](https://wordpress.org/support/users/duskomy/) * (@duskomy) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626447) * Hi, I tried several times, and everything is the same, can’t connect to fb… Have you tried anything to resolve this? This isn’t working at all. - This reply was modified 5 years, 7 months ago by [duskomy](https://wordpress.org/support/users/duskomy/). * [ikanovak](https://wordpress.org/support/users/ikanovak/) * (@ikanovak) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626449) * This is still not working. Waiting for a reply on support. * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626493) * Hey [@duskomy](https://wordpress.org/support/users/duskomy/) * Sorry that you are still unable to connect. As mentioned in my initial post, there are a couple of different error messages that can happen when there are connection issues. Can you please let me know the text or a screenshot of the error message that you are receiving when attempting to connect? Once I have this information, I can provide you with some further information as to how to resolve the specific error you are receiving. * Cheers, * Steve SkyVerge * [ikanovak](https://wordpress.org/support/users/ikanovak/) * (@ikanovak) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626521) * here is the error i recieve * [https://shop.roke.hr/wp-content/uploads/2020/10/Annotation-2020-10-26-073958.jpg](https://shop.roke.hr/wp-content/uploads/2020/10/Annotation-2020-10-26-073958.jpg) * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626617) * Hey [@ikanovak](https://wordpress.org/support/users/ikanovak/), * Thanks for reaching out about the plugin. I’m sorry to hear that you are experiencing an issue as well. Although you are seeing the same error message and having a similar experience with your Messenger, it may or may not be the same issue, I’m afraid. * Since you’re not the person who originally started this topic then, [per the forum guidelines](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too), would you please [start your own topic](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0)? We’ll be more than happy to help there 🙂 * Cheers, Steve SkyVerge * Thread Starter [duskomy](https://wordpress.org/support/users/duskomy/) * (@duskomy) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13626673) * Hi [@steve](https://wordpress.org/support/users/steve/) here is screenshot [http://www.mediafire.com/file/5j9zxmevxrnxtaa/2020-10-22.png/file](http://www.mediafire.com/file/5j9zxmevxrnxtaa/2020-10-22.png/file), do you need anything else? * [Steve](https://wordpress.org/support/users/skyvergesteve/) * (@skyvergesteve) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13627008) * Hey [@duskomy](https://wordpress.org/support/users/duskomy/) * Thank you for providing the screenshot with the error. * There are a number of different reasons that this error can happen on the connection. T start with, can you please verify the following: - Your pixel, catalog, and Facebook extension must all be under the same Business Manager account. - Your site’s timezone setting must be set to something other than UTC+0 (WordPress > Settings > General) - Your site’s currency must be supported by Facebook. If it is not, temporarily switch to a supported currency and attempt to connect. * Can you please check that the above three items are all correct for your site? * Cheers, Steve SkyVerge * Thread Starter [duskomy](https://wordpress.org/support/users/duskomy/) * (@duskomy) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13631701) * Hi [@steve](https://wordpress.org/support/users/steve/) you can mark as solved:), I folowed the steps you wrote, my catalog was on personal acc, and I changed currency to supported one before connecting, I tried several times, I managed to connect at the end. Thanks for great help! Dusko * [ikanovak](https://wordpress.org/support/users/ikanovak/) * (@ikanovak) * [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13632889) * Hi. I also successfully connected to Facebook after I change my currency on woocommerce. But after I change the currency back to Croatian currency the currency on Facebook stayed as € and it didn’t change back on Facebook. * Where did you change the currency on Facebook? Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Cant connect – plugin not working’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) ## Tags * [connection](https://wordpress.org/support/topic-tag/connection/) * 13 replies * 3 participants * Last reply from: [ikanovak](https://wordpress.org/support/users/ikanovak/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/cant-connect-plugin-not-working/#post-13632889) * Status: resolved