Title: Can’t Connect Google Analytics Last modified: July 31, 2020 --- # Can’t Connect Google Analytics * Resolved [carlmanson](https://wordpress.org/support/users/carlmanson/) * (@carlmanson) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/) * Hi there, * When I try and connect services to my site I am getting the message: “Error: You are probably offline.” * I am able to connect to Search Console and PageSpeed Insights; just not GA. I have tried resetting/reinstalling the plugin numerous times and also tried using different user accounts, incognito mode, different browsers, etc. I’ve also tried disabling all plugins and reverting to the default theme to no avail. * If someone could help me to diagnose the cause, it would be greatly appreciated. * Thanks in advance * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-connect-google-analytics%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [carlmanson](https://wordpress.org/support/users/carlmanson/) * (@carlmanson) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/#post-13193100) * ``` ### wp-core ### version: 5.4.2 site_language: en_AU user_language: en_AU timezone: +08:00 permalink: /news/%year%/%postname%/ https_status: true user_registration: 0 default_comment_status: closed multisite: false user_count: 4 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au wordpress_size: 334.08 MB (350306842 bytes) uploads_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/uploads uploads_size: 2.04 GB (2192223594 bytes) themes_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/themes themes_size: 431.15 MB (452093577 bytes) plugins_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/plugins plugins_size: 109.12 MB (114418077 bytes) database_size: 166.79 MB (174892287 bytes) total_size: 3.06 GB (3283934377 bytes) ### wp-dropins (1) ### maintenance.php: true ### wp-active-theme ### name: Axiom Website 2019 (axiom-2019) version: 2020.07.29.1 author: Carl Manson author_website: http://www.axiomdp.com.au parent_theme: Salient (salient) theme_features: widgets, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, post-formats, post-thumbnails, title-tag, automatic-feed-links, editor-style, menus, gutenberg theme_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/themes/axiom-2019 ### wp-parent-theme ### name: Salient (salient) version: 12.1.0 author: ThemeNectar author_website: https://themeforest.net/user/themenectar theme_path: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/themes/salient ### wp-themes-inactive (1) ### Twenty Twenty: version: 1.4, author: the WordPress team ### wp-plugins-active (21) ### ACF Content Analysis for Yoast SEO: version: 2.5, author: Thomas Kräftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast Advanced Custom Fields: version: 5.8.12, author: Elliot Condon Classic Editor: version: 1.5, author: WordPress Contributors Contact Form 7: version: 5.2, author: Takayuki Miyoshi Duplicate Page: version: 4.2, author: mndpsingh287 Enable Media Replace: version: 3.4.1, author: ShortPixel Google Tag Manager for WordPress: version: 1.11.4, author: Thomas Geiger HubSpot Tracking Code for WordPress: version: 1.2.1, author: HubSpot Salient Core: version: 1.6, author: ThemeNectar Salient Nectar Slider: version: 1.6, author: ThemeNectar Salient Portfolio: version: 1.6, author: ThemeNectar Salient Shortcodes: version: 1.3, author: ThemeNectar Salient Social: version: 1.1, author: ThemeNectar Salient Widgets: version: 1.1, author: ThemeNectar Salient WPBakery Page Builder: version: 6.2.0, author: Michael M - WPBakery.com | Modified by ThemeNectar Site Kit by Google: version: 1.13.0, author: Google Slide Anything - Responsive Content / HTML Slider and Carousel: version: 2.3.20, author: Simon Edge Smash Balloon Instagram Feed: version: 2.4.5, author: Smash Balloon SVG Support: version: 2.3.18, author: Benbodhi WP Maintenance Mode: version: 2.2.4, author: Designmodo Yoast SEO Premium: version: 14.6.1, author: Team Yoast ### wp-plugins-inactive (1) ### Popup Maker: version: 1.11.0, author: Popup Maker ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1690 imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org imagick_limits: imagick::RESOURCETYPE_AREA: 8 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 6144 imagick::RESOURCETYPE_MAP: 8 GB imagick::RESOURCETYPE_MEMORY: 4 GB imagick::RESOURCETYPE_THREAD: 2 gd_version: bundled (2.1.0 compatible) ghostscript_version: 9.25 ### wp-server ### server_architecture: Linux 3.10.0-1062.18.1.el7.centos.plus.x86_64 x86_64 httpd_software: Apache php_version: 7.4.8 64bit php_sapi: fpm-fcgi max_input_variables: 1000 time_limit: 180 memory_limit: 256M max_input_time: 240 upload_max_size: 16M php_post_max_size: 16M curl_version: 7.29.0 NSS/3.44 suhosin: false imagick_availability: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.2.32-MariaDB client_version: mysqlnd 7.4.8 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content WP_PLUGIN_DIR: /var/www/vhosts/axiomdp.com.au/axiomdp.com.au/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### google-site-kit ### version: 1.13.0 php_version: 7.4.8 wp_version: 5.4.2 reference_url: https://www.axiomdp.com.au amp_mode: no site_status: connected-site user_status: authenticated active_modules: site-verification, search-console, analytics, pagespeed-insights required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ search_console_property: https://www.axiomdp.com.au/ analytics_account_id: none analytics_property_id: none analytics_profile_id: none analytics_use_snippet: yes ``` - This reply was modified 5 years, 9 months ago by [carlmanson](https://wordpress.org/support/users/carlmanson/). * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/#post-13193841) * Thanks for reaching out, and providing the troubleshooting steps you’ve undertaken. So we can understand your setup a bit more can you share your [Site Health information here](https://i.imgur.com/Rtkmsba.png) or [privately](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)? * If you’d like to attempt setup once more please follow the steps below: 1. Install and activate the [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) plugin. 2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot” 3. From the the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google” 4. Attempt to setup Analytics once more * You can [exit troubleshooting](https://i.imgur.com/Z4b1bk0.jpg) mode afterwards. If the above fails can you inform me whether you’ve attempted setup from another device? * Thread Starter [carlmanson](https://wordpress.org/support/users/carlmanson/) * (@carlmanson) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/#post-13201474) * Thanks for your response James, That didn’t seem to work (assuming I did it correctly). * Yes, I have tried to run the setup from a couple of other devices previously. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/#post-13203744) * Sorry to hear that didn’t work. Before we escalate this issue can you inform me of the following: 1. Are you aware of the `maintenance.php` MU plugin, which is active when looking at your Site Health information? 2. Do you have any other sites on the same hosting provider which you can attempt setup with? 3. Do you see any [console errors](https://imgur.com/KyLAzgH) on the same screen whereby you encounter the message? * [Renee Johnson](https://wordpress.org/support/users/reneesoffice/) * (@reneesoffice) * [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/#post-13235129) * [@carlmanson](https://wordpress.org/support/users/carlmanson/) since we have not heard from you, I am marking you topic as resolved. If you should have any further concerns, please open [a new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post). Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Can’t Connect Google Analytics’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) * 5 replies * 3 participants * Last reply from: [Renee Johnson](https://wordpress.org/support/users/reneesoffice/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/cant-connect-google-analytics/#post-13235129) * Status: resolved