Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Can’t connect blog to Jetpack

  • Resolved Chris

    (@chrisbegley)


    I’m unable to connect Jetpack to my blog. I get this error when I click the “Set up Jetpack” button:

    Unable to insert blog. Please try again or contact support.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Stef

    (@erania-pinnera)

    Hi @chrisbegley,

    Could you post your site URL here, so I can have a look?
     
    If you want it to remain private, you can also contact us via this contact form:
    Contact Support.

    Thanks!

    Thread Starter Chris

    (@chrisbegley)

    Thank you, but there isn’t a contact form at that link: https://href.li/?https://jetpack.com/contact-support/?rel=support

    Plugin Support MadHatter

    (@madhattersez)

    Chris, apologies – the Jetpack support form on that page is open only for paid Jetpack plan customers.

    We could check on that for you here if you provide it, though!

    Thread Starter Chris

    (@chrisbegley)

    Thanks, it’s techyourworld.com

    Plugin Contributor Stef

    (@erania-pinnera)

    Hey @chrisbegley,

    Thanks for sharing the site URL. It looks like it’s temporary offline due to some scheduled maintenance work – perhaps from your server/host?

    Can you let us know when the site is back online, so we can our tests? Thanks a lot in advance!

    Thread Starter Chris

    (@chrisbegley)

    It’s online now. I just had a maintenance mode plugin active.

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi @chrisbegley

    I checked your site, and while your site is publicly accessible, we cannot access your site’s XML-RPC file: https://techyourworld.com/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message: XML-RPC server accepts POST requests only.

    You can see a working example here: https://jetpack.com/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    1) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    2) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Also, please find the IP ranges for the connection between your site and Jetpack/WordPress.com here, and whitelist them for HTTP connections on your site:

    If you’re unsure about this, you may contact your hosting provider; they should be able to help you with this. Please note that these IP addresses could change (or more could be added) at any time. For that reason, we recommend your host uses the machine-readable versions of these IP ranges in JSON or plain text format to automate configuration changes on their systems.

    Once we are able to access your site’s xmlrpc.php file, you should be able to connect Jetpack to https://wordpress.com.

    Let me know how it goes!

    Thread Starter Chris

    (@chrisbegley)

    Thank you. I had WordPress installed in a /wordpress directory, so that file was actually located here: https://techyourworld.com/wordpress/xmlrpc.php

    That shouldn’t have been an issue, but maybe a configuration was off.

    I moved my WordPress install to the root directory, and now Jetpack was able to connect.

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi @chrisbegley

    That shouldn’t have been an issue, but maybe a configuration was off. I moved my WordPress install to the root directory, and now Jetpack was able to connect.

    Yes, that’s correct; the directory shouldn’t be an issue. But I’m glad you managed to resolve the issue!

    For now, I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread. 🙂

Viewing 9 replies - 1 through 9 (of 9 total)
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