Can’t connect after site migration

  • Resolved bigflannel

    (@bigflannel)


    1 year, 9 months ago

    Hi

    I’ve read a couple of support articles. This one seems close to my issue:

    https://wordpress.org/support/topic/site-kit-doesnt-work-after-migration/

    I recently migrated my site https://apbmodern.com from a server to wordpress.com hosting. On my server I had wordpress installed in a folder ‘wordpress’ in the root. On wordpress.com hosting wordpress is effectively installed in the root. The address to my wp-admin has changed as a result.

    After the migration Site Kit was saying another user had admin access (there is only one user). I reset Site Kit in Tools / available tools. I then got the regular message to connect to Analytics in the Site Kit Dashboard. I jump through my authroizations at accounts.google.com and get redirected back to wp-admin, but with the wrong redirect address (https://apbmodern.com/wordpress/wp-admin… rather than https://apbmodern.com/wp-admin…). I’ve tried amending the redirect URL in the browser window, but I get a timed out message.

    Is there a way to resolve this and connect Site Kit? Thank you!

    Regards
    Mike


    The page I need help with: [log in to see the link]

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  • Thread Starter bigflannel

    (@bigflannel)

    1 year, 7 months ago

    Hi Adam

    Apologies, I have not had chance to transfer a site yet. I will be doing so in the next two weeks, but I am not sure when.

    Feel free to close the ticket.

    Regards
    Mike

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 7 months ago

    @bigflannel No problem. I will keep this open and check back in with you in a couple of weeks. Thanks for the update!

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 7 months ago

    @bigflannel I just wanted to check back in after a couple of weeks as I said and see if you had migrated anymore sites?

    Thread Starter bigflannel

    (@bigflannel)

    1 year, 7 months ago

    Hi Adam

    Thank you for checking in. I have not moved any more sites. I am also taveling now until early January.

    Feel free to close this ticket and I will come back to this in the New Year.

    Thank you for your support and have a good Holiday.

    Regards
    Mike

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 7 months ago

    @bigflannel Thanks for getting back to me and no problem at all. We’d love to help you more but understand you are unable to supply any information while travelling. I will close this topic but do feel free to get back to us when you can and we will be happy to continue to help you with this and to find a solution.

    Thread Starter bigflannel

    (@bigflannel)

    1 year, 5 months ago

    Hi Adam

    Happy New Year to you!

    An update from me. I moved a site a few weeks ago whose admin was at /wordpress rather than in the root (hiphopphotography.com). I had the same issues as before. Yesterday I moved another site whose admin was at /wordpress rather than in the root (janettebeckman.com). I reset Google Site Kit, then deactivated it and deleted it from within the site admin. I was able to install and connect once I moved the site even though it’s admin had changed from /wordpress to the root. I went back and was able to install and connect hiphopphotography.com too.

    I am not sure if you guys applied a fix, or something is different at my end. But my earlier issues appear resolved. Sincere apologies if it was me not the plugin.

    Regards
    Mike

    • This reply was modified 1 year, 5 months ago by bigflannel.
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