Can’t configure JetPack

Resolved djkano
(@djkano)

3 years, 4 months ago

My website stopped working and I restored a backup. But JetPack ask for configure it, I get the buttons to login with WordPress or Google, but after login with wordpress nothing happens (I also tried with Google), still the same page with the two login buttons. I unabled all other plugins, I deleted jetpack and installed again, I manually deleted via ftp the jetpack folder and installed again. Always stuck on the first step of the wizard.
So I looked for troubleshooting and the debug of your support system say: “Could not validate security token”

PD: On your support page when you click to speak with your “happy” workers it returns again to the beginning of troubleshoot page.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support lizkarkoski
(@lizkarkoski)

3 years, 4 months ago

The site isn’t actively connected to Jetpack. We will need Jetpack reinstalled before any troubleshooting can happen.
Thread Starter djkano
(@djkano)

3 years, 4 months ago
I reinstalled a lot of times, and I can’t further advance from “Choose an account to set up Jetpack.”
- This reply was modified 3 years, 4 months ago by djkano.
Plugin Support fresatomica
(@fresatomica)

3 years, 4 months ago

Hmm, so you can’t connect even after disabling all plugins and deleting all Jetpack files? That’s odd.
What browser do you use? Have you tried if you’re able to do it from a different one?

Thread Starter djkano
(@djkano)

3 years, 4 months ago

I’m using Vivaldi that uses modern Chromium core, I used another old browser and it works!
It worked from old browser: Maxthon 5 using a very old Chromium core.

I don’t know if is fault of browser or jetpack, but is strange a newer chromium core could work worse. Maybe you should investigate just in case there’s a bug with chromium browsers.

Plugin Support lizkarkoski
(@lizkarkoski)

3 years, 4 months ago

Can you provide the version numbers of the affected browser(s)?

Thread Starter djkano
(@djkano)

3 years, 4 months ago

Vivaldi 3.0.1874.32 (Stable channel) (64 bits)
Revisión a4ad55328a0fa1deb54ebaa46a4fd73aab7f1f5b
Sistema operativo Windows 10 OS Version 1809 (Build 17763.973)
JavaScript V8 8.1.307.31
Flash (Desactivado)
Agente de usuario Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.123 Safari/537.36

Maxthon: Version: 5.3.8.2100
Maxthon5/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Maxthon/5.0 Chrome/55.0.2883.75 Safari/537.36

Plugin Support Fotis
(@fstat)

3 years, 4 months ago

Hi there,

I’ll test those browsers and report my findinds to our developers.