Can’t configure Canada Post Shipping Zone

I can’t open a ticket as this was a “free theme”, I guess there is no support for those?

You’re right, there’s no support for free themes, but your problem isn’t really with the theme, it’s with our plugin 🙂

You can select Free Extensions, pick the WooCommerce Services Extension option and open a ticket that way.

The Child theme is Mystile.

Sorry, I think I didn’t understand you correctly. What theme do you have in your site, exactly? Is it mystile, or a child theme of mystile? If it’s a child theme of mystile, what is its name? I haven’t found any problems with mystile, but maybe there is a problem with your child theme.

Hi,

You can open a ticket following this link: https://woocommerce.com/my-account/create-a-ticket/ then going to the Free Extensions section on the sidebar and select the WooCommerce Services Extension in the dropdown that says Select an extension. Then you can create a ticket. See the screenshot:

It is a child theme of mystile. The theme style sheet is default.css and it has custom css in the display options. I don’t know where to find out what it’s name is. On my dashboard it is called mystile-child, is that what you are looking for?

Yes. I was hoping the child theme was publicly available, but instead it’s a custom one. So we can’t help you with that, because we can’t get your theme and try it ourselves. As I recommended a few posts back, could you try to use mystile instead of your custom child theme? If it works that way, then the problem is in your custom code. If it still doesn’t work, then the best think you can do is open a ticket so we can look at the rest of your plugin versions to see if we can find any incompatibility that we haven’t found yet.

• This reply was modified 6 years, 6 months ago by danreylop.

Thanks for creating the ticket, that should make things easier.

I’m marking this as “Resolved” and continuing to solve this in private.