Title: Cant close Window
Last modified: September 1, 2016

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# Cant close Window

 *  Resolved [Biotopsocken](https://wordpress.org/support/users/biotopsocken/)
 * (@biotopsocken)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/cant-close-window/)
 * When i try to ad a Gallery or Album to Download or other Pages, the Window dont
   close after clicking the X
 * Addet screenshot
 * > [http://www.dosspiele.eu/wordpress/Unbenannt.png](http://www.dosspiele.eu/wordpress/Unbenannt.png)
 * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/cant-close-window/#post-7526148)
 * [@biotopsocken](https://wordpress.org/support/users/biotopsocken/) – Have you
   tried deactivating all of your plugins, clearing your browser cache (and site
   caches if you are using a caching plugin), then reactivating the NextGEN plugin?
 * If this fixes the problem then it was likely one of the deactivated plugins that
   was causing an issue. Now, retrace your steps activating each plugin and re-checking
   to see if the problem returns. If it does then that last activated plugin was
   probably the one. Keep reactivating and in most cases it is also best to keep
   checking after each plugin, sometimes there may be more than one plugin on a 
   site that will create an issue. If you do find one (or more) plugins causing 
   this problem we would greatly appreciate your feedback on them so the developers
   may address them as soon as they can.
 * Also to note, in rare cases it may be the theme itself that is causing a conflict
   so while you have just the NextGEN plugin activated you might consider temporarily
   switching to one of the default WordPress Twenty series themes and see if this
   corrects the issue as well.
 * If the problem still persists after all of this we would still want to know, 
   even more so, as we will still want to sort out the issue and may need additional
   details.
 * Thanks!
 * – Cais.
 *  Thread Starter [Biotopsocken](https://wordpress.org/support/users/biotopsocken/)
 * (@biotopsocken)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/cant-close-window/#post-7526164)
 * Hi i just deactivaitet all, cleared all caches Browser and WP
    But still the 
   same Problem.
 * Wich details can i give you?
 * Greatings
 *  Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/)
 * (@photocrati)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/cant-close-window/#post-7526231)
 * [@biotopsocken](https://wordpress.org/support/users/biotopsocken/) – Please send
   us a Bug Report ([https://imagely.com/report-bug/](https://imagely.com/report-bug/)…
   please reference this topic) so we can get a better look under the page at your
   site.
 * Please include as many details as you can about your site and the issue at hand
   so we can move on this as fast as possible.
 * Thanks!
 * – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cant close Window’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/cant-close-window/#post-7526231)
 * Status: resolved