It sounds like your theme has out of date WooCommerce template files. It is usually possible to fix this using the following setting:
1. Log into your WordPress admin area.
2. Click on Pimwick Plugins -> PW Gift Cards -> Settings
3. Check the box “Apply fix for missing fields”
4. Click on “Save Settings”
Now return to the gift card product page and click Reload. If the fields still do not appear just let me know!
Hi, thanks for your fast reply! Unfortunately it didn’t work. Do you have any other ideas?
What is the URL for you gift card product page? I will take a look and see what is happening.
It’s possible that there is an issue with the currency formatting due to another third party plugin. Try this and let me know if it does the trick:
1. Click on Pimwick Plugins -> PW Gift Cards -> Settings
2. Uncheck the “Format Prices” option and click “Save Settings”
3. Click on the Products menu on the left and then edit your Gift Card product.
4. Remove all existing amounts by clicking the “X” next to each one.
5. Add the amounts back in and click on the Update Product button.
