Support » Themes and Templates » Can’t Change Theme

  • When I try to change the theme, I keep getting a warning that my username or password are incorrect. I’m logged in with my username and password, but the system won’t accept these to change the theme.

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    Forum Moderator

    If you’re trying to download themes, you may need to enter your FTP host, username & password.

    I’ve entered FTP, user name and password. Still can’t change the theme.

    esmi

    (@esmi)

    Forum Moderator

    What exactly does the error message say and where is it being displayed?

    It happens with some hosting services. I had faced the same issue once.
    It is some server configuration which restricts you to directly transferring any file to the server. There is no other way but to download the files to your hard disk and upload them manually using an FTP client.

    BTW, may I know which hosting service are you using?

Viewing 4 replies - 1 through 4 (of 4 total)
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