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Can't change profile email

Viewing 11 replies - 1 through 11 (of 11 total)
  • esmi
    Forum Moderator

    @esmi

    Try editing your profile using the link in the top right of any forum page once you are logged in.

    Daniella
    Participant

    @ellaj

    I did and it still reverts back to the original email.

    esmi
    Forum Moderator

    @esmi

    Which is? Can you just post the last part of the current address (ie the bit after the @)?

    Daniella
    Participant

    @ellaj

    original: @appsalon.com
    change to @ellajdesigns.com

    esmi
    Forum Moderator

    @esmi

    Based on the info in both profiles, there is already an account using your @ellajdesigns.com email address for the username: ella_j_designs

    Daniella
    Participant

    @ellaj

    Really? I didn’t remember that one. I just reset that password to see if I had any info but there is not. Can the underscore one be deleted and then the email changed on the ellaj one? (Hope that made sense.)

    esmi
    Forum Moderator

    @esmi

    No. We do not delete accounts here. You will either have to use the other account or use a different email address for this account.

    Daniella
    Participant

    @ellaj

    Could the emails be swapped then?

    Daniella
    Participant

    @ellaj

    I changed the email to the underscore profile but I still can’t change the @appsalon.

    esmi
    Forum Moderator

    @esmi

    You may need to leave it for a day or two to allow your email address changes propagate fully.

    Daniella
    Participant

    @ellaj

    OK, thanks. I’ll wait a few days.

Viewing 11 replies - 1 through 11 (of 11 total)
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