Support » Plugin: UsersWP - User Profile & Registration » Can’t change picture profile

  • Resolved donna4u2

    (@donna4u2)


    HI, I can’t seem to be able to change the picture profile. It was working in the past. I notice that my user picture profile is large, I don’t think it was like that in the past.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support alexrollin

    (@alexrollin)

    Hello,

    are you meaning this page?

    https://busspro.com/users/

    Do you see a problem there?

    If you click on one do you see a problem on the profile page?

    Not exactly that page. I am wanting to change the picture profile. Where should I go to replace the picture profile. I went to user item page. I can’t seem to change the profile picture from there.

    • This reply was modified 2 months, 3 weeks ago by donna4u2.

    I think there may be a glitch cause when 3 days ago that picture profile for Donna Davis which is the user name was small then it got really large. I saw on the other user account today that on the Profile Page where I am able to change the picture profile, when clicking on it, it doesn’t do anything. It just keeps on flashing when I have the curser on the camera icon. This is happening for the user members and also for the admin user, which my profile picture disappeared yesterday. However I am still having issue with that large profile picture this user is for Donna Davis with that large picture profile that it’s still blocking that camera icon to change the picture profile.
    Just right now, that pencil icon is doing the same thing, flashing when I hoover on it. I had this happen also 3 days ago. I have cleared my cahches. Any suggestions? I don’t have any plugins that conflicting this issue. I only have 2 plugins active and that plugin was tested with this User WP plugin.

    • This reply was modified 2 months, 3 weeks ago by donna4u2.

    It’s the profile picture image icon at the bottom of the Profile Picture when clicking on the camera icon below the inside the large picture, to upload the picture is hidden behind the white boarder where the menu bars, I am not able to access the video upload since that white boarder is in the way. the only thing I am seeing is this that says: Note: Max upload image size: 2.00 GB
    Cancel
    Apply

    Thanks.

    • This reply was modified 2 months, 3 weeks ago by donna4u2.
    Plugin Author Stiofan

    (@stiofansisland)

    Hi @donna4u2,

    For the lightbox please add this custom CSS, you can add it to WP > Customizer > Additional CSS.

    body.modal-open #access {
        z-index: 999;
    }

    For the large image we will make a change later today which should make it a better size on smaller devices, if the issue is happening on desktop then please let me know the browser and version you are using and we will investigate more.

    Thanks,

    Stiofan

    Hi, some how the large image for other user went back to small picture frame before adding that code.And all their functionalities are now working. However the only issue is with mine which is the Admin User Profile Account, It looks like the picture is small back to it’s size. The only issue i am having with it is that I am still having issue with the camera icon for adding the picture profile. When I click on it, it’s not working. It doesn’t flash a lot like in the past, On Google Chrome, Fire Fox browser it does issue with the camera icon not working and the pencil is not working. On Safari everything is now working. Is there a way to make it work with all the browser? Thank you.

    • This reply was modified 2 months, 2 weeks ago by donna4u2.
    Plugin Author Stiofan

    (@stiofansisland)

    Hi @donna4u2 ,

    The CSS code above is for the lightbox (clicking camera icon) not for the image size, if you apply that then it should work.

    I will do some more testing on other browsers, all was working last time we checked.

    Thanks,

    Stiofan

    Thank you very much for your EXCELLENT SUPPORT. All my user are function Properly and working on all browser. That is GREAT for my company.

    Plugin Author Stiofan

    (@stiofansisland)

    @donna4u2 You are very welcome 🙂

Viewing 9 replies - 1 through 9 (of 9 total)
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