Support » Plugin: The Events Calendar » Can’t change Organizer or Venue

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Courtney Engle Robertson

    (@courane01)

    Hello @bgunning

    Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict.  Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists. Also, double check for any other updates available (Dashboard » Updates). 

    Please let me know if the issue still persists after these tests.

    Also to help us troubleshoot further, can you confirm the versions of WP, our plugin, and what theme you are using? We are seeing several similar threads and want to nail this down for sure.

    Thanks
    Courtney 🙂

    Yes I already tested for conflicts: I have already tried disabling plugins and tried with a different theme. I am using the latest wp version and theme twentyseventeen.

    Thank you.

    Plugin Contributor GeoffBel

    (@geoffbel)

    Hey @bgunning

    First off, I would like to apologize for the delay answering.
    We are currently experiencing a higher level of requests than usual.

    Please rest assured that we are working hard at correcting this situation.
    We appreciate your patience while we try to normalize things.

    I am wondering if there is not some sort of caching plugin at play?

    Can you tell me if that is also the case with a brand new event created from scratch ?

    Have a good weekend,

    Geoff B.

    Plugin Contributor Courtney Engle Robertson

    (@courane01)

    Hey there! This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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