Support » Plugin: Client Dash » Can’t change menu

Viewing 15 replies - 1 through 15 (of 27 total)
  • Plugin Author joelworsham

    (@joelworsham)

    Sorry for this. To get a better idea of what is happening, could you please open up the JavaScript console and copy any errors coming through here? This article explains how to open the console in various browsers: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    Thanks!

    [Intervention] Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://pyrotest.dk/wp-content/plugins/client-dash/assets/dist/fonts/fontawesome-webfont.woff2?v=4.7.0
    /wp-admin/load-scripts.php?c=0&load%5B%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,moxiejs,plupload&ver=4.9.8:9 JQMIGRATE: Migrate is installed, version 1.4.1
    2/wp-content/plugins/faq-master/assets/js/admin.js?ver=4.9.8:1 Failed to load resource: the server responded with a status of 404 ()
    react-dom.production.min.js:187 TypeError: Cannot convert undefined or null to object
        at Function.keys (<anonymous>)
        at n.ensureArray (functions.js:271)
        at t.<anonymous> (editor.js:327)
        at Y (react-dom.production.min.js:105)
        at beginUpdateQueue (react-dom.production.min.js:108)
        at updateClassInstance (react-dom.production.min.js:142)
        at beginWork (react-dom.production.min.js:150)
        at i (react-dom.production.min.js:182)
        at u (react-dom.production.min.js:183)
        at c (react-dom.production.min.js:184)
    d @ react-dom.production.min.js:187
    editor.js:338 error:  TypeError: Cannot convert undefined or null to object
        at Function.keys (<anonymous>)
        at n.ensureArray (functions.js:271)
        at t.<anonymous> (editor.js:327)
        at Y (react-dom.production.min.js:105)
        at beginUpdateQueue (react-dom.production.min.js:108)
        at updateClassInstance (react-dom.production.min.js:142)
        at beginWork (react-dom.production.min.js:150)
        at i (react-dom.production.min.js:182)
        at u (react-dom.production.min.js:183)
        at c (react-dom.production.min.js:184)

    I found this.

    Plugin Author joelworsham

    (@joelworsham)

    Does one of the following apply to your website?

    – Is it a sub-directory install where the URL always has the directory in it?
    – Is there SSL installed either ONLY on the admin or ONLY on the frontend?

    We have ssl on the whole sitet. After what i know.
    And the wordpress install and plugins is on the main domain. If it is that you mean.

    Plugin Author joelworsham

    (@joelworsham)

    Thank you for the info. Those are two common scenarios where things can possibly go wrong.

    Follow-up: Do you have any “role customization” plugins active? Have you modified or created any new roles? If yes, which plugin did you use?

    i am using the plugin “Advanced Access Manager”
    Because i need to make different user roles for my people. That needs different access.

    Plugin Author joelworsham

    (@joelworsham)

    Sure thing, not a problem. We have found that some plugins create Roles with invalid ID’s (spaces and some odd characters). While this should not break Client Dash, and we are looking to patch the bug so it does not break, this is still against protocol for roles and causes issues.

    This could be the case here.

    Followup: I just tested out the plugin and it does add roles with invalid IDs (whitespace characters). While this is technically allowed, it is not suggested. This is a good opportunity for us to push out a patch to Client Dash that at least allows this, even though it is rare.

    Unfortunately, for the time being, there is no way within AAM to modify the role ID.

    Please be on the lookout for an update to Client Dash in the near future.

    Thanks.

    Okay.

    I will wait and see then.
    Hopefully it will fix it.

    I saw last day, that you has updated the plugin, nothing changed and it still does not work 🙁

    I have sent you a login.

    Plugin Author joelworsham

    (@joelworsham)

    I checked it out and I’m unable to see anything that would be causing this. Unfortunately, I cannot replicate this bug at all…

    Given that there are so many plugins active, I will have to ask that you narrow down which plugin may be conflicting. I won’t personally change anything on your site by deactivating plugins, so I will ask that you do so.

    Try deactivating plugins and returning to a default theme and see if the bug still happens. If it does, let me know. If it doesn’t, try re-activating each plugin until the bug reappears and let me know which plugin it is so I can try to figure out the conflict.

    Thank you.

    Everything is deactivated at the moment. except for a site down plugin.
    And the Plugin still does not work.

    Do the plugin use mysql? If yes i can go check if that those tables are created.

    Plugin Author joelworsham

    (@joelworsham)

    Yes it does use mysql. Do you have more stringent limitations on plugins creating tables?

    It should create a table called {prefix}cd_customizations

    I don’t know if there is limitations i have once before seen that a plugin doesn’t install the tables.
    As it looks it is the same problem here.
    I don’t have any knowledge about installing tables.

    Plugin Author joelworsham

    (@joelworsham)

    You will need to contact hosting support to figure out why the system is not allowing Client Dash to install the tables.

    Every time you activate the Client Dash plugin, it will attempt to install these tables. So, once you figure out with hosting support why it is not allowing it, deactivate then reactivate the plugin to install the tables.

Viewing 15 replies - 1 through 15 (of 27 total)
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