Hello Patrick,
Thank you for writing to us.
It seems like the issue is specific to your local environment, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.
If the issue is still occurring, we will require access details for your site to get a better analysis and help deliver you quick solution. You can share the details with us securely by submitting a support ticket through our support portal here: https://profilegrid.co/contact-us-2/
Once done, we will let you know the next steps on how to proceed further. Alternatively, you can provide us your email address and we will raise a support ticket ourselves to contact you privately.
In case the issue is resolved after deactivating all other plugins, you’ll have to find which plugin is conflicting with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and recreating the issue in ProfileGrid with each activation.
Thread Starter
Patrick
(@wppatrickk)
I hardly ever use any plugins so am sure that is not the case.
However, I did what you asked and disabled all the plugins and the problem still persists.
I will message you the page link.
Thread Starter
Patrick
(@wppatrickk)
Hello, An update. I fixed it myself. It was a server issue not allowing large file sizes. Thanks for your quick response though.
Good luck with your plugin !
Hello Patrick,
Thank you for the confirmation.
Please let us know if you require any other assistance.
