Can’t change background image after update.

  • JapeNZ

    (@japenz)


    1 year, 2 months ago

    Hi there,

    After updating I can’t change teh background image.

    Is there a setting I need to change?

    Thank you for your help!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter JapeNZ

    (@japenz)

    1 year, 2 months ago

    Reverting back to 5.1.2 fixed the issue.

    maheswar1manyam

    (@maheswar1manyam)

    1 year, 2 months ago

    Hii @japenz

    Thank you for reaching out!

    Could you please share screenshots of the customiser settings where you’re encountering the issue with changing the background image? This will help us better understand the problem and assist you more effectively.

    Looking forward to your response!

    Regards
    Maheswar

    Thread Starter JapeNZ

    (@japenz)

    1 year, 2 months ago

    Hi @maheswar1manyam,

    Thank you for taking a look at this.

    The setting is in global settings, colours & backgrounds.

    Previously I could click on the current background image and it would bring up media library ‘select image’.
    Now clicking the existing image doesn’t do anything.
    If I remove the background image I can then select a new one, but after saving the background reverts back to the previous image.

    • This reply was modified 1 year, 2 months ago by JapeNZ.
    maheswar1manyam

    (@maheswar1manyam)

    1 year, 2 months ago

    Hii @japenz

    Thank you for sharing the screenshots.

    Could you please raise a ticket at support@cyberchimps.com to assist you further regarding this issue?

    Regards
    Maheswar

    Thread Starter JapeNZ

    (@japenz)

    1 year ago

    Hi @maheswar1manyam,

    I updated to 6.0.2 and the issue remains, any idea when this will be resolved?
    I’ve gone back to 5.1.2 for now, so I can update the background image as required.

    Thread Starter JapeNZ

    (@japenz)

    11 months, 3 weeks ago

    HI @maheswar1manyam,

    I’ve updated to 6.0.3 and the issue remains, also having plugins active causes an HTTP ERROR 500 when trying to open customizer.

    Reverting back to 5.1.2 fixes the background image problems and the HTTP ERROR 500.

    Tejas Sonawane

    (@tejassonawane21)

    11 months, 2 weeks ago

    Hi @japenz,

    We have replied to the previous ticket that you’ve raised on support@cyberchimps.com.

    Could you please take a look at the thread, so we can further assist you?

    Best Regards,
    Tejas

Viewing 7 replies - 1 through 7 (of 7 total)

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