Support » Plugin: UpdraftPlus WordPress Backup Plugin » Can’t authenticate Dropbox account

  • Resolved tdtvbkt4321

    (@tdtvbkt4321)


    Hi Updraft+, i’ve used this plugin for about a month, very satisfied with the Free service.
    And yesterday something happened, i proceed to changed my Dropbox account password, after that my plugin said i’ve to reauthenticate my Dropbox in order to continues backing up. Proceeded to do that but i received a blank page whenever i click on the link of Updraft notification. I’ve proceed again to reinstall the plugin, tried to authenticate, this time was succeed to redirect me to the destination page, but received an error:
    “Dropbox/Curl error: error setting certificate verify locations: CAfile: /home/xxx/wp-content/plugins/updraftplus/includes/cacert.pem CApath: none (Dropbox_CurlException) (line: 135, file: /home/xxx/wp-content/plugins/updraftplus/includes/Dropbox/OAuth/Consumer/Curl.php)”
    Please help 🙁

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter tdtvbkt4321

    (@tdtvbkt4321)

    Sound stupid but i’ve tried myself changed the line 135 in Curl.php to “/home/xxx/wp-content/plugins/updraftplus/includes/cacert.pem” and bam, blank page again.
    Please help ASAP

    Plugin Author David Anderson

    (@davidanderson)

    It sounds like you’ve introduced a PHP error by editing something and bringing in a syntax error. I’d suggest replacing wp-content/plugins/updraftplus with a pristine download.

    Thread Starter tdtvbkt4321

    (@tdtvbkt4321)

    Yes, i’ve replaced upcraftplus folder in order for it to show the cert error, before it was just a blank page.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    To ensure the original error is shown, please could you revert the file back to its original state (manually or by reinstalling the plugin), then find the following line in wp-config.php:
    define( 'WP_DEBUG', false );

    Change ‘false’ to ‘true’. Could you then attempt to re-authenticate with Dropbox? You should now see errors where the blank page was before. Could you send us a copy of that error?

Viewing 4 replies - 1 through 4 (of 4 total)
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