cant add tracking number to another order

  • Resolved Matt

    (@visibledeals)


    3 years, 4 months ago

    Hello,

    I have a customer who bought 2 things but purchased them in separate transactions. I shipped his order together but I am unable to copy paste the tracking number to the second order? Is that not possible without buying another plugin?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tijosh a11n

    (@tijosh)

    3 years, 4 months ago

    Hi there @visibledeals,

    The free WooCommerce Shipping extension adds the tracking for purchased labels directly to the associated order; it’s not possible to add the tracking to a separate order as well.

    If that’s a common scenario for your store, the Shipment Tracking extension can be used to add tracking label information to any order.

    Thread Starter Matt

    (@visibledeals)

    3 years, 4 months ago

    Hello tijosh,

    It’s a first for us in years so for now I just added the tracking number to the second using the customer notes section.

    Thanks for your help

Viewing 2 replies - 1 through 2 (of 2 total)
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