Can’t add product to cart and cant complete order

  • Resolved weareflowers

    (@weareflowers)


    4 years, 1 month ago

    Hello Dears,

    I have a problem with adding product to cart. This functions doesn’t work. When I click to add cart any product it automatically deleting.

    How I can solve this problem? I am having this problem without making any changes. only our server IP address has changed.

    Thank you in advance for your support.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • przemyslawrosa

    (@przemyslawrosa)

    4 years, 1 month ago

    Hi,

    at first, turn on the console in your browser and check for errors after trying to add the product to your shopping cart.

    Also make sure that the version of WooCommerce and the theme you are using is current.

    If the console contains errors – send a screenshot. And if it doesn’t, turn on debug mode, recreate the bug. On your FTP will be created debug.log file that contains error messages. Here you have more about debug mode:

    Debugging in WordPress

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    4 years, 1 month ago

    Hey there!

    As mentioned above by @przemyslawrosa it sounds like you have some JS errors in your site. Doing the steps they outline will help you isolate it.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://wordpress.org/plugins/meks-quick-plugin-disabler/

    Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://wordpress.org/plugins/health-check/

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    4 years ago

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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