Support » Plugin: WooCommerce » Can’t add Price to Product

  • Resolved wapjmg

    (@wapjmg)


    I seem to be unable to change/add a price to products or anything else like shipping, advanced, … Nothing appears in those tabs.
    The option is missing when editing the product.

    I’m using WooCommerce ver 4.1.0 and Divi Theme ver 4.4.6

    Can you help me, please?

    Best regards

    • This topic was modified 2 months, 1 week ago by wapjmg.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Aashik P

    (@aashik)

    Hi there!

    Can you please check if you have the product data screen enabled under Screen Options:

    Screen options
    Link to image: https://d.pr/i/l4BDeN

    If yes, and you’re still having trouble configuring product data, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thank you for working with us on this.

    wapjmg

    (@wapjmg)

    thanks for your reply.
    I did click the Screen Options but nothing appears under.
    Here is the site’s System Status that I received.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://store.a-wap.com
    Site address (URL): https://store.a-wap.com
    WC Version: 4.1.0
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.5
    WC Admin Version: ✔ 1.1.1
    Log Directory Writable: ✔
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.17
    PHP Post Max Size: 64 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.48.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.23-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.1.0
    WC Database Prefix: wp15_
    Total Database Size: 77.79MB
    Database Data Size: 63.27MB
    Database Index Size: 14.52MB
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    wp15_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp15_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp15_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp15_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp15_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp15_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp17_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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    wp17_ecommercewd_options: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp17_ecommercewd_orderproducts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp17_ecommercewd_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp17_ecommercewd_parametertypes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp17_ecommercewd_ratings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp17_ecommercewd_shippingclasses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp17_ecommercewd_shippingzones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp17_options: Data: 2.03MB + Index: 0.11MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 281
    custom_css: 3
    customize_changeset: 3
    et_body_layout: 8
    et_footer_layout: 1
    et_header_layout: 2
    et_pb_layout: 5
    et_template: 11
    et_theme_builder: 2
    nav_menu_item: 26
    page: 7
    post: 15
    product: 8
    revision: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (7) ###
    
    Send System Info: by Matt Cromwell – 1.3
    WooCommerce Side Cart: by XootiX – 2.1 – Installed version not tested with active version of WooCommerce 4.1.0
    Snazzy Maps: by Snazzy Maps – 1.2.1
    Woo Quick View: by Arshid – 1.1.0
    WooCommerce: by Automattic – 4.1.0
    Yoast SEO: by Team Yoast – 14.0.4
    WP-PageNavi: by Lester 'GaMerZ' Chan – 2.93.3
    
    ### Inactive Plugins (5) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.5
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Lolipop Migrator: by GMO Pepabo
    Inc. – 0.9.6
    
    SiteGuard WP Plugin: by JP-Secure – 1.5.0
    Site Kit by Google: by Google – 1.8.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #14 - /shop/
    Cart: ❌ Page ID is set
    but the page does not exist
    
    Checkout: ❌ Page ID is set
    but the page does not exist
    
    My account: ❌ Page ID is set
    but the page does not exist
    
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Divi
    Version: 4.4.6
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 3
    Oldest: 2020-05-07 15:06:09 +0900
    Newest: 2020-05-10 12:43:16 +0900
    
    
    Plugin Support Aashik P

    (@aashik)

    Thank you for the System Status Report.

    Can you please share a screenshot of what exactly you’re seeing on the Product Edit page?

    WP Admin > Products > All Products > Edit an example product where you’re seeing this behavior> Share a screenshot of this page

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/.

    wapjmg

    (@wapjmg)

    Thanks for your reply.
    Here are screenshots of what exactly I’m seeing on the Product Edit page

    https://snipboard.io/capNHm.jpg

    https://snipboard.io/O43Mnq.jpg

    Plugin Support Aashik P

    (@aashik)

    @wapjmg

    Thank you for the screenshots.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    wapjmg

    (@wapjmg)

    Thanks for your reply.
    I followed all your steps but it is not working.

    Plugin Support Aashik P

    (@aashik)

    I followed all your steps but it is not working.

    Can we have a screenshot of what you’re seeing on the product edit page, with just WooCommerce as the active plugin, and Storefront as the active theme?

    wapjmg

    (@wapjmg)

    Thanks for your reply.

    Here are screenshots of what exactly I’m seeing on the Product Edit page, with just WooCommerce as the active plugin, and Storefront as the active theme.

    https://snipboard.io/PTOASo.jpg

    https://snipboard.io/xobs1k.jpg

    Plugin Support Aashik P

    (@aashik)

    Hello @wapjmg

    I don’t see the Inventory tab in the screenshots above, but it looks like you are able to view the product data fields with just WooCommerce active, while on Storefront theme?

    product data
    Link to image: https://d.pr/i/awAfhL

    wapjmg

    (@wapjmg)

    Hello @aashik
    It seems like Divi theme, I can’t see anything except tax status and tax class in the General tab.

    Plugin Support Aashik P

    (@aashik)

    It seems like Divi theme, I can’t see anything except tax status and tax class in the General tab.

    @wapjmg Thanks for confirming. I’d recommend temporarily switching to a stock theme like Storefront, and then reaching out to the Divi theme developers for a fix for the behavior you’re seeing.

    You can contact them at https://www.elegantthemes.com/contact/

    Plugin Support Jess L

    (@jlundie)

    Hi @wapjmg,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Take care!

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