Support » Plugin: Photo Gallery by 10Web - Responsive Image Gallery » Can’t add pictures to galleries

  • Resolved RDoberstein

    (@rdoberstein)



    Hi,

    since a few days i have the problem that i can’t add images to galleries.
    I am always the same:

    I create the pictures with Lightroom.
    The Name is something like “DSC03607_bearbeitet, mit (c).jpg”
    The Size is around 560kb
    The dimensions correspond to 3629 x 2419 pixels.
    I go to WordPress -> Photo Gallery -> my existing gallery -> Add Image -> adding the image in an subfolder.
    The filename is now “DSC03607_bearbeitet,_mit_(c).jpg”
    Everything as always

    I select the Image and press “Add selected image to gallery”
    The I see these rotating balls, and nothing happens any more. Even after a long time like one hour.

    !! If I do it with an existing picture it works!

    When i change the name to something like “DSC03607.jpg”, it doesn’t help.

    If have now two pictures who I cant insert. I have the feeling that I can’t add any more pictures.

    I am using Photo Gallery since a long time, have 74 Galleries and several hundred pictures.

    It is possible that there was a problem when i add the first of these pictures. Then I break-up/reload the page. But I am not sure about this.

    I am using WordPress 4.9.8–de_DE and Version 1.5.5 of Photo Gallery.
    I am using no Photo Gallery AddOns.
    But a lot (all together 33) Plugins.
    I didn’t add any Plugin recently, but there are always updates to the plugins.

    Any help? And tips?
    Anything I can do?

    Thanks
    Reinhard

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We are sorry for the inconvenience you have faced. With a bit detailed information, we can help you resolve this problem. Please open Developer tools of your browser on the page with this issue and look for Javascript errors on Console tab.

    If possible, please send us a screenshot or a copy of the errors you see.

    Thanks! Have a wonderful day!

    Thanks for the feedback.

    I’ll check it out tonight (in a few hours).

    Bye

    Hi,

    i get the following msg in the console:

    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    Das Formular enthält eine Datei-Eingabe, aber es fehlen method=POST und enctype=multipart/form-data in diesem Formular. Die Datei kann nicht gesendet werden. jquery.js:3:11836
    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    Das Formular enthält eine Datei-Eingabe, aber es fehlen method=POST und enctype=multipart/form-data in diesem Formular. Die Datei kann nicht gesendet werden. jquery.js:3:11836
    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    Das Formular enthält eine Datei-Eingabe, aber es fehlen method=POST und enctype=multipart/form-data in diesem Formular. Die Datei kann nicht gesendet werden. jquery.js:3:11836
    JQMIGRATE: Migrate is installed, version 1.4.1 jquery-migrate.min.js:2:542
    [Mitteilungsdetails anzeigen/ausblenden] Error: Syntax error, unrecognized expression: #pr_0_tag_Film_"Styx" jquery.js:2:12733

    The logs are partly in German, sorry I don’t know who to switch to English.

    By the way, I use the current Firefox. But if I try Chrome, I get the same behavior.

    And yes, there are the Keyword >>Film “Styx”<< in the IPTC Date of the picture. I will remove the >>”<< in the Keyword. That’s probably the problem. But in the next days, I am currently very busy.

    Or anything else?

    Bye

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address support@10web.io
    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

    RDoberstein

    (@rdoberstein)

    Hi. I think I found the problem,

    I think I found the problem. If there is a double quote (“) or a single quote (‘) in the IPTC->Keywords field of a jpg, then I can’t add it to a gallery. And my Lightroom add the keywords to the jpgs when I export them. (This is probably new, so I’ve never had this problem before).

    I’m not sure if it’s a JQuery problem or a problem from a photo gallery. But at least I have a workaround. (Don’t use these characters).

    Thanks for the tip to search for javascript errors.

    Bye

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We have checked and discovered this issue.

    Thank you for letting us know about it.

    Please note that it will be fixed in our upcoming versions.

    If you want us to fix this issue in your Website as soon as possible, please contact our support team using the following email address support@10web.io
    Also, mention the URL of this forum topic in your message.

    Thanks, have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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