• Resolved smartconsult

    (@smartconsult)


    Hi, after updating the plugin i can´t add or edit any code snippet. Keeps showing a plain gray screen with nothing. Can you help me with this issue?

    Thank you in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @smartconsult,

    Please try adding this line into your wp-config.php file:

    define( 'CODE_SNIPPETS_SAFE_MODE', true );
    

    This will allow you to see your code snippet list and temporarily disabling your code snippet to debug any posible existing conflict with one of them.

    See: https://help.codesnippets.pro/article/12-safe-mode

    Thread Starter smartconsult

    (@smartconsult)

    Hi Yordan, I can see the list of snippets. The problem occurs when I try to add or edit a snippet. This is only happening with Code Snippet plugin.

    Thank you!

    Thanks for providing more details, @smartconsult:

    Are you using v3.5.0? If so, could you please share your site info in a paste here: https://pastebin.com/?

    You can copy your site info under Dashboard > Tools > Site Health > Info > Copy site info to clipboard.

    Please note that if you create the paste being logged in, you will be able to delete it later 😉

    Thread Starter smartconsult

    (@smartconsult)

    Hi Yordan, It seems that it was a problem with the cache. I cleaned the internal cache and the problem was solved. Now I can add or edit the snippets.

    Thank you very much for your prompt response and help.

Viewing 4 replies - 1 through 4 (of 4 total)
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