Support » Plugin: Business Directory Plugin » Can't add listings?

  • Resolved johnson6325


    I did the install on WP 3.5 today and have adjusted most of the settings and added categories. When I go to add a listing from the front end, I get the following error. I believe all my permissions are correct. Any ideas what I may have missed. Everything else appears to work fine.

    Error Message:


    You don’t have permission to access / on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author businessdirectoryplugin


    Hi johnson6325,

    Is this site publicly available? Can I see it?

    From the sounds of it, you may have a permission issue with your .htaccess or files on the server. BD shouldn’t be the source of that. Can you confirm that BD is the one causing this issue? Do you get the error doing anything else on your site?

    Have you ruled out a plugin conflict? See this article for more info on it:

    One last thought: We’ve discovered that Jetpack is causing some issues (although this one would be a new symptom) with a lot of plugins since its last update. If you have it enabled, try disabling it.

    Go to and see what you think. We don’t seem to have any other issues. Everything else seems fine. We are just trying to get this working so we can add the listings and style everything out.

    Plugin Author businessdirectoryplugin


    Have you tried the plugin conflict test? Are you running Jetpack as I mentioned above?

    What about my other questions above?

    I am not running jetpack. I also currently have all other plugins disabled and changed the theme back to default 2011 theme.

    What should the htaccess be set to? I don’t seem to have any other issues. I can create posts and pages with out issue.

    I can add categories just fine, would that not use the same htaccess settings as adding listings? Or does it have to do with the fact adding listings is on the front end while adding categories is on the backend?

    I just added a listing to accounting in the backend just fine. I just can not do it through the form on the site? I hope that helps

    Plugin Author businessdirectoryplugin


    Hmmm. When I try to add the listing, I don’t get the 404 error or any specific error message, it simply redirects me to the main directory page. Something is off, but the symptoms aren’t consistent.

    Do you have the slug “business-directory” repeated on any page (in addition to being used in BD)? That would cause odd behavior too. Check all pages, and make sure you don’t have any sitting around in the trash either, as they will cause the problem as well.

    I no longer get the 404 either?? Could that have something to do with the listing I added through the backend?

    I looked through the other pages and posts and businessdirectoy is not listed on any of those pages?

    Plugin Author businessdirectoryplugin


    And nothing in the trash, either?

    No trash is clear. I emptied it out.

    I love this plugin and hope to get it working. I removed all the listings and it still did the same thing. I have most of the other plugins still off.

    Any other ideas to try?

    Plugin Author businessdirectoryplugin


    I guess we need to get admin access to look into it more deeply. Can you send it via the contact form?


    Please include a link to this post so we know the context.

    Sent info through contact form. Thanks

    Plugin Author businessdirectoryplugin


    Got it, thanks. It will be a bit, as we’re right on top of the holiday and I need to wait for my developer’s return from family time.

    Thanks, I am trying to have the site ready to go live by Jan. 1. I am hoping you can figure out the issue and I can purchase a couple of the additional products before I go live.

    Plugin Author businessdirectoryplugin


    Looking into it.

Viewing 15 replies - 1 through 15 (of 17 total)
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