Support » Plugin: Sensei LMS » Can’t add learner to course

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  • Plugin Support Cena

    (@cena)

    Hi @jakubbereta,

    My apologies for the delay in responding!

    Does the email you’re entering exist as a learner / user on the site already?

    `Could you try the following steps so we can find out more about the problem?

    1. Open the Learner Management screen.
    2. Open your browser console by following this guide: https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to add a learner to a course.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it in a reply to this email.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and send them back to me.

    Best,
    Cena

    Plugin Author Donna Peplinskie

    (@donnapep)

    Closing as no reply in over 2 weeks.

Viewing 2 replies - 1 through 2 (of 2 total)
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