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[Resolved] Cant add images to the Media section – error: Unable to create directory uploads

  • I can’t upload any images to the Media section.
    I get an error message:

    “paintings-06.jpg” has failed to upload due to an error
    Unable to create directory uploads/2014/01. Is its parent directory writable by the server?

    I tried manually creating the directories, but this didn’t help.
    I also tried changing the permissions, but with a Windows based hosting account there’s not a lot to change. I also called up GoDaddy and had them reset the permissions, but that hasn’t helped either.

    I recently moved my hosting account from one domain to another, and then upgraded to the latest WordPress 3.8.. so somewhere along the line something has gone wrong, but my hosting company (GoDaddy) can’t figure it out either.

    I’m using the Virtue theme, but I had tried other themes too and it still wouldn’t upload images.

    I can’t upload images from within posts either.
    I don’t have any images uploaded already so I can’t test if I can insert images into posts.

    I tried uploading some images manually via my hosting File Manager but I can’t see the images from within WordPress.

    I changed the Permalinks, but that didn’t have any effect.
    I also unticked the box in the Media Settings section that organises files into month- and year-based folders.. still no luck.

    I have no idea what I’m doing, really, and no idea how to fix it.

    Someone, please help!!!

Viewing 15 replies - 1 through 15 (of 42 total)
  • Fathi

    @fathi-arfaoui

    You need to give permission to the uploader file to create the “January” or “01” month where your new images will be saved.
    To do that,just go to your C panel account, then File editor and locate the “wp-content” change permissions to that file “wp-content to 777 , next step is opening that file, and you will find the “uploads” file, change its permissions to 777 .the same things for the file “01” in that file 777 again.
    To conclude, you need to make the permissions 777 for all the files , wp-content, uploads, and the months inside that file also.
    Thus your uploader will work again.
    Don’t forget to change permissions 755 for wp-content after the uploader works again.

    I don’t understand where 777 comes into it.
    When selecting permissions the only options I get are:
    -Inherit
    -Read
    -Write

    ALL are ticked.

    Please help – it’s still not working!
    There is nowhere to put/choose/add 777 or anything like that.

    Fathi

    @fathi-arfaoui

    I think you need to check this tutorial that show you how to edit the file permissions.

    Moderator Jan Dembowski

    @jdembowski

    Volunteer Mod. & Brute Squad

    Fathi Arfaoui? Once again, please do not send people to your site like that.

    http://codex.wordpress.org/Forum_Welcome#Helping_Out

    http://codex.wordpress.org/Forum_Welcome#Link_to_Your_Site

    Whether you agree with the forum welcome or not you have to abide by the rules. Forum support stays on the forums. It is too easy to abuse sending people to your own site and by helping here you will be assisting many others.

    Please do not do this again.

    Now back to our regularly scheduled support topic. 😉

    @kateswan11 Please give this Codex article a read about file and directory permissions.

    http://codex.wordpress.org/Changing_File_Permissions

    If you need aditional help I am sure someone can assist you on these forums.

    Thanks Jan, but its still not working.
    I’ve set all the permissions with the File Manager of my hosting account, as well as via FileZilla.
    Its still not working!

    I had also previously asked my hosting company to reset the permissions, which they did, twice, but its still not helped. They suggested that WordPress has a bug, and the error is caused by something else.. but they have no idea or suggestion.

    Moderator kmessinger

    @kmessinger

    They suggested that WordPress has a bug

    Who? Do you have a name?

    If your site was actually up without the coming soon we could be more helpful but as it is there is nothing we can even check.

    At the beginning of this post I said my website is hosted with GoDaddy.

    My website is up, but there isn’t any content yet.

    Its here: http://www.miriambailey.com

    Its a website about art and I can’t upload any pictures of the art!

    Moderator kmessinger

    @kmessinger

    I know you said GoDaddy. I wanted to know who, by name that told you that because it is a bald-faced lie.

    Ok, my ears mustn’t be working properly either.

    This is not helpful.

    Everything else in WordPress works, except uploading images. I need a solution, and I have absolutely no idea what more I can do!

    The WordPress error says its a permissions error.. but I’ve set the permissions, and asked GoDaddy to set them, and I’m still getting the same error – therefore it is not unreasonable to say that perhaps WordPress is giving an incorrect error message.

    I was able to upload images before I updated WordPress. How do I roll it back to the previous version? I’ll google that and try it.. if I can.

    Moderator kmessinger

    @kmessinger

    Using the file manager provided by GoDaddy or ftp can you confirm you have a directory /wp-content/uploads?

    I know you said you created it – just checking.

    Moderator Jan Dembowski

    @jdembowski

    Volunteer Mod. & Brute Squad

    I’m not familiar with GoDaddy but when you say

    I don’t understand where 777 comes into it.
    When selecting permissions the only options I get are:
    -Inherit
    -Read
    -Write

    ALL are ticked.

    Is there a way to do that recursively? Meaning you get all the folders underneath wp-content/uploads? If your host is linux based and you have ssh access then I can walk you here through how to set that 777 if that’s what’s going on.

    Yes, it was already there.
    There are files in there from 2012 and 2013, because I’d previously had different content on this hosting account.
    I can’t actually view any of that content through WordPress, though.

    No, its Windows based as I mentioned in my first post.
    I opened up FileZilla and changed the permissions to 777 (and all the child files & folders) of the wo-content folder.

Viewing 15 replies - 1 through 15 (of 42 total)
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