Can’t add gallery images on products excluded from FB catalog

  • Resolved DennisV

    (@kdvnjoy)


    3 years, 4 months ago

    Can’t add gallery images on products excluded from FB catalog. When adding new catalog images the message pops up;

    This product belongs to a category or tag that is excluded from the Facebook catalog sync. It will not sync to Facebook.

    To sync this product to Facebook, click Go to Settings and remove the category or tag exclusion or click Cancel and update the product’s category / tag assignments.

    Closing this popup new added images are gone

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    3 years, 4 months ago

    Hi @kdvnjoy

    This message will trigger a modal prompt when attempting to enable sync for variations of a variable product that belongs to a term excluded from sync. So, something else is likely causing it to be triggered when adding gallery images.

    Are you using a plugin that adds gallery images apart from the core WooCommerce feature?

    Could you provide us with the status report found under **WooCommerce > Status > Get system report** so that we can get a better idea of the site’s environment?

    Plugin Support AJ a11n

    (@amandasjackson)

    3 years, 4 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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