Support » Plugin: WP-DownloadManager » Can't add any files…

  • Have been using WP-Downloadmanager for years !

    But since a while… when I try to add a file, here is what I get :

    403 Forbidden Error Page

    If you arrived here due to a search or clicking on a link click your Browser’s back button to return to the previous page. Thank you.

    All my website is up to date


Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Lester Chan


    I think it is more of a server issue than a plugin issue. I am guessing it has something to do with mod_security installed on your server, check your server error logs

    Having exactly the same problem. Every time I try to ‘Add File’, I wind up on TwentyTwelve’s “this is embarrassing” page 🙁

    site is Hosted on GoDaddy.

    I have checked ‘Error Log’ on GoDaddy cPanel, but no errors shown.

    Can you provide any clues about how to troubleshoot?



    Plugin Author Lester Chan


    Are you using Multisite? If you are then it will not work with Network Activate. Also ensure you are the admin, deactivate and activate again.

    I don’t remember TwentyTwelve’s has a “this is embarrassing” page. I think it might be the default browser?

    You can try setting WP_DEBUG to true


    Thanks for the quick response.

    I don’t think I’m using Multisite (or at least I didn’t do anything specific to enable that option).

    I turned on DEBUG, but it doesn’t seem to be producing any visible output. I looked again at GoDaddy’s cPanel error log, but it is still empty.

    I created a new page on my site with attached screenshots of the ‘Add File’, wp-config.php snippet, and the ‘This is Embarrasing’ page. See

    Hope this helps,


    Plugin Author Lester Chan


    Hmm weird, what is the URL does it give you on the Embarrasing page? Have you try to deactivate all other plugins?

    The URL is ‘’

    So apparently the’File Add’ click action can’t access a needed PHP file?


    BTW, do I need to do anything special to get the wp-config.php to execute so the WP-DEBUG mode will become active?

    Plugin Author Lester Chan


    I am still unsure why you are getting that. To ensure that the plugin works on your server. Mabe you can create a new WP installation to and just install WP-DBManager to see if it works.

    For more information here u go

    Tried uninstalling and re-installing wp-download manager plugin, but got same result (can’t find the download-add.php page.

    Too much trouble to build a completely new WP installation right now – maybe later.

Viewing 8 replies - 1 through 8 (of 8 total)
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