Support » Plugin: WooCommerce » Can’t add add product for coupon

  • I guess I will start a new topic since the last one was ignored, and two weeks old.

    I attached a picture. I used to be able to add products in these two boxes, but now I cannot. I have tried using both firefox and chrome to make sure it is not a browser issue. But I simply cannot put any information in these boxes.

    Even if I edit existing coupons, they have products in the box, but I cannot remove or add. It is like the box is not interactive.

    I have updated everything, and even deactivated other plugins, but is still does not work. It seems to have happened after some updates, but I am not sure which ones, since it has been a while since I used a coupon.Coupon

Viewing 11 replies - 1 through 11 (of 11 total)
  • Here is the system report:

    
    ### WordPress Environment ###
    
    Home URL: http://pointzeroenergy.com
    Site URL: http://pointzeroenergy.com
    WC Version: 3.0.6
    Log Directory Writable: ✔
    WP Version: 4.7.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.53.1
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.35
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.6
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (19) ###
    
    LayerSlider WP: by Kreatura Media – 5.6.2
    Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.1
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.4.3
    
    Alligator Popup: by cubecolour – 1.2.0
    Contact Form 7: by Takayuki Miyoshi – 4.7
    Hide Related Products in WooCommerce: by Basit Ansari – 1.0
    WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2.1
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    PixelYourSite: by PixelYourSite – 5.0.3
    Print Invoice, Packing Slip, Delivery Note & Label Plugin for WooCommerce (Basic): by XAdapter – 2.0.10
    Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
    Tabs Responsive: by wpshopmart – 1.7.1
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.6.0
    
    WooCommerce Discounts Per Payment Method: by Claudio Sanches – 3.0.0
    WooCommerce: by Automattic – 3.0.6 – 3.0.7 is available
    WP Captcha: by Devnath verma – 1.0.0
    WP Customer Reviews: by Go Web Solutions – 3.1.2
    Slimstat Analytics: by Jason Crouse – 4.6.6
    WPS Hide Login: by Remy Perona for WPServeur – 1.1.7
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #554 - /all-products/
    Cart: #20 - /cart/
    Checkout: #21 - /checkout/
    My account: #22 - /my-account/
    
    ### Theme ###
    
    Name: 456Ecology 1.3.2
    Version: 1.3.2
    Author URL: http://support.lpd-themes.com
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: 456ecology/woocommerce/archive-product.php
    456ecology/woocommerce/auth/footer.php
    456ecology/woocommerce/auth/form-grant-access.php
    456ecology/woocommerce/auth/form-login.php
    456ecology/woocommerce/auth/header.php
    456ecology/woocommerce/cart/cart-empty.php
    456ecology/woocommerce/cart/cart-item-data.php
    456ecology/woocommerce/cart/cart-shipping.php
    456ecology/woocommerce/cart/cart-totals.php
    456ecology/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.0.3
    456ecology/woocommerce/cart/cross-sells.php version 1.6.4 is out of date. The core version is 3.0.0
    456ecology/woocommerce/cart/mini-cart.php
    456ecology/woocommerce/cart/proceed-to-checkout-button.php
    456ecology/woocommerce/cart/shipping-calculator.php
    456ecology/woocommerce/checkout/cart-errors.php
    456ecology/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.0.0
    456ecology/woocommerce/checkout/form-checkout.php
    456ecology/woocommerce/checkout/form-coupon.php
    456ecology/woocommerce/checkout/form-login.php
    456ecology/woocommerce/checkout/form-pay.php
    456ecology/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/checkout/payment-method.php
    456ecology/woocommerce/checkout/payment.php
    456ecology/woocommerce/checkout/review-order.php
    456ecology/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/content-product.php version 2.5.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/content-product_cat.php version 2.5.2 is out of date. The core version is 2.6.1
    456ecology/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0
    456ecology/woocommerce/content-widget-product.php
    456ecology/woocommerce/emails/admin-cancelled-order.php
    456ecology/woocommerce/emails/admin-failed-order.php
    456ecology/woocommerce/emails/admin-new-order.php
    456ecology/woocommerce/emails/customer-completed-order.php
    456ecology/woocommerce/emails/customer-invoice.php
    456ecology/woocommerce/emails/customer-new-account.php
    456ecology/woocommerce/emails/customer-note.php
    456ecology/woocommerce/emails/customer-processing-order.php
    456ecology/woocommerce/emails/customer-refunded-order.php
    456ecology/woocommerce/emails/customer-reset-password.php
    456ecology/woocommerce/emails/email-addresses.php version 2.4.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/emails/email-customer-details.php
    456ecology/woocommerce/emails/email-footer.php
    456ecology/woocommerce/emails/email-header.php
    456ecology/woocommerce/emails/email-order-details.php version 2.5.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/emails/email-order-items.php version 2.1.2 is out of date. The core version is 3.0.0
    456ecology/woocommerce/emails/email-styles.php
    456ecology/woocommerce/emails/plain/admin-cancelled-order.php
    456ecology/woocommerce/emails/plain/admin-failed-order.php
    456ecology/woocommerce/emails/plain/admin-new-order.php
    456ecology/woocommerce/emails/plain/customer-completed-order.php
    456ecology/woocommerce/emails/plain/customer-invoice.php
    456ecology/woocommerce/emails/plain/customer-new-account.php
    456ecology/woocommerce/emails/plain/customer-note.php
    456ecology/woocommerce/emails/plain/customer-processing-order.php
    456ecology/woocommerce/emails/plain/customer-refunded-order.php
    456ecology/woocommerce/emails/plain/customer-reset-password.php
    456ecology/woocommerce/emails/plain/email-addresses.php
    456ecology/woocommerce/emails/plain/email-customer-details.php
    456ecology/woocommerce/emails/plain/email-order-details.php
    456ecology/woocommerce/emails/plain/email-order-items.php version 2.1.2 is out of date. The core version is 3.0.0
    456ecology/woocommerce/global/breadcrumb.php
    456ecology/woocommerce/global/form-login.php
    456ecology/woocommerce/global/quantity-input.php
    456ecology/woocommerce/global/sidebar.php
    456ecology/woocommerce/global/wrapper-end.php
    456ecology/woocommerce/global/wrapper-start.php
    456ecology/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/loop/loop-end.php
    456ecology/woocommerce/loop/loop-start.php
    456ecology/woocommerce/loop/no-products-found.php
    456ecology/woocommerce/loop/orderby.php
    456ecology/woocommerce/loop/pagination.php
    456ecology/woocommerce/loop/price.php
    456ecology/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/loop/sale-flash.php
    456ecology/woocommerce/myaccount/form-add-payment-method.php version 2.1 is out of date. The core version is 3.0.0
    456ecology/woocommerce/myaccount/form-edit-account.php version 2.5.1 is out of date. The core version is 2.6.0
    456ecology/woocommerce/myaccount/form-edit-address.php version 2.1.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/myaccount/form-login.php version 2.2.6 is out of date. The core version is 2.6.0
    456ecology/woocommerce/myaccount/form-lost-password.php version 2.3.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/myaccount/my-account.php version 2.0.0 is out of date. The core version is 2.6.0
    456ecology/woocommerce/myaccount/my-address.php version 2.2.0 is out of date. The core version is 2.6.0
    456ecology/woocommerce/myaccount/my-downloads.php
    456ecology/woocommerce/myaccount/my-orders.php
    456ecology/woocommerce/myaccount/view-order.php version 2.2.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/notices/error.php
    456ecology/woocommerce/notices/notice.php
    456ecology/woocommerce/notices/success.php
    456ecology/woocommerce/order/form-tracking.php
    456ecology/woocommerce/order/order-again.php
    456ecology/woocommerce/order/order-details-customer.php version 2.4.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/order/order-details-item.php version 2.5.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/order/order-details.php version 2.5.3 is out of date. The core version is 3.0.0
    456ecology/woocommerce/order/tracking.php
    456ecology/woocommerce/product-searchform.php
    456ecology/woocommerce/single-product/add-to-cart/external.php
    456ecology/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 3.0.6
    456ecology/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 2.5.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/add-to-cart/variation.php
    456ecology/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/price.php version 2.4.9 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/product-attributes.php version 2.1.3 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/product-image.php version 2.0.14 is out of date. The core version is 3.0.2
    456ecology/woocommerce/single-product/product-thumbnails.php version 2.3.0 is out of date. The core version is 3.0.2
    456ecology/woocommerce/single-product/rating.php
    456ecology/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/review.php version 2.5.0 is out of date. The core version is 2.6.0
    456ecology/woocommerce/single-product/sale-flash.php
    456ecology/woocommerce/single-product/share.php
    456ecology/woocommerce/single-product/short-description.php
    456ecology/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product/tabs/description.php
    456ecology/woocommerce/single-product/tabs/tabs.php
    456ecology/woocommerce/single-product/title.php
    456ecology/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
    456ecology/woocommerce/single-product-reviews.php
    456ecology/woocommerce/single-product.php
    456ecology/woocommerce/taxonomy-product_cat.php
    456ecology/woocommerce/taxonomy-product_tag.php
    
    Outdated Templates: ❌Learn how to update
    

    I’m actually having the same issue on my website. I did an update after I discovered it on the wordpress core and the database update for woocommerce and it didn’t fix it. This is a recent issue because I just added a discount code back in february and it let me select products.

    Screenshot:
    https://ibb.co/bXOui5

    Thanks!

    I have also updated everything, and even switched themes, because I did see some theme templates that were outdated (according to the system report). But that also did not fix it.

    Hi, i have the same issue also.

    I have installed the last version of woocommerce (3.0.7)

    Regards.

    Hi again,
    Finally I opened a ticket to the support of woocommerce and they asked me to disable plugins and indeed the error does not seem to be in woocommerce, in my case the problem I have with the plugin BadgeOS.
    I recommend that you deactivate one by one the plugins that are active because most likely some of the problem, and if you have BadgeOS there is where the error occurs.
    I hope you find this information useful.
    Best regards.

    Check the console for any errors. In my case, Ultimate add-on for VC causing the problem. I simply disabled WooComposer module in the plugin and I can select the products now.

    For some reason I was not notified about the updates to this.

    Thanks, It indeed was the Ultimate add-on for me as well. I have no idea why it was working before, and not now. It must be due to an update I did to woocommerce.

    Thanks again
    David

    Hello,

    I have the same problem. I deactivated all the plugins regarding Visual Composer, but still can’t add products for the coupons (it says ”searching” constantly & never shows results). Any ideas? :/

    With regards to BadgeOS Compatibility, this issue is now resolved. We’ve updated our Select2 library to the newest version.

    Thank you.

    Hi – the same problem here. Deactivated all plugins and changed the theme but still cant add new items/products to cupon code.

    i disabled cloudflare and it started again to work well.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Can’t add add product for coupon’ is closed to new replies.