Can´t add a product – empty page

  • Resolved catharsis1001

    (@catharsis1001)


    4 years ago

    Hi, I can´t add a product – after clicking “Add new product” appears empty page (with correct url but the page is blank). Do you know what this could be? I have disabled all plugins, didn´t help. Recently I have changed hosting, I´m not sure if it could be related. Anybody can help me? Thanks a lot in advance. I don´t know where to start…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    4 years ago

    Hi @catharsis1001 ,

    >I can´t add a product – after clicking “Add new product” appears empty page (with correct url but the page is blank). Do you know what this could be? I have disabled all plugins, didn´t help. Recently I have changed hosting, I´m not sure if it could be related.

    This indeed sounds like an issue on your new server. It is possible that your server might be running out of memory or encountering another issue, causing the product addition page to not load correctly.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Also, please send me a screenshot of what you see after clicking the Add new product link. You can use https://snipboard.io to send us a screenshot link.

    Do let me know so I can help further.

    Doug – a11n

    (@dougaitken)

    Automattic Happiness Engineer

    3 years, 11 months ago

    Hi @catharsis1001

    We haven’t heard back from you in a while, so I hope this means you’ve been able to resolve this!

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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