Support » Plugin: Health Check & Troubleshooting » Can’t activate the troubleshooting mode…

  • Resolved YogieAnamCara



    I’m unable to activate the troubleshooting mode as I receive an error message when I try. All directories are writable according the second tab check.

    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable

    However, when I try to activate the troubleshooting mode I get a message as follows:

    We were unable to copy the plugin file required to enable the Troubleshooting Mode.

    Any idea? Unfortunately I’m on a shared hoster and the logs I’ve access to are just limited and not showing anything 🙁


Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Marius L. J.



    That’s quite strange, how are you trying to enable Troubleshooting mode, could you take me through the steps you followed up to the error from your Dashboard?

    I simply open the Dashboard -> Health Check, then go to the third tab and try to activate Troubleshooting and the error message is being displayed above the button.

    Plugin Author Marius L. J.


    Hmm, interesting, you should’ve gotten a form then to try and login using FTP or similar if permissions would have allowed it.

    Do you have any other files in the wp-content/mu-plugins directory? (or does the directory exist in the first place)

    The mu-plugins contains two files the dir-folder has set to 777 and the files to 640.

    For testing I changeed the permissions and I also checked that the owner of the folders/files is not an FTP user 🙂

    I also removed the files from the folder which did not work either.

    Additonal question is a MultiSite (Network) install supported?
    I saw at the Plugins page that I have a new option at some of the plugins “Troubleshoot”
    However, the plugin itself is still not working, if I click at one of the plugins’ Troubleshoot link I get the same error as above.

    Plugin Author Marius L. J.


    Multisite should not be a problem, all the Troubleshooting features rely on the mu-plugin being able to be copied to the correct directory though.

    I must admit, I’m at a bit of a loss as to why it’s running into issues copying for you, what other plugins do you currently have active? (it’s possible to copy the file from wp-content/plugins/health-check/assets/mu-plugin into wp-content/mu-plugins manually, but it would of course be nice to find out why it’s failing as well)

    ### Must Use Plugins (2) ###
    flush_blogs_rewrite.php: No version or author information available
    ManageWP - Worker Loader: By ManageWP
    ### Active Plugins (34) ###
    Better Search Replace: Version 1.3.2 by Delicious Brains
    Broken Link Checker: Version 1.11.5 by Janis Elsts, Vladimir Prelovac
    Casper's Flyin' Call-to-Action: Version 1.5.1 by Casey James Perno
    Code Snippets: Version 2.13.2 by Shea Bunge
    Content Views: Version by CVSOFT LLC
    Easy Appointments: Version 2.3.12 by Nikola Loncar
    Events Made Easy: Version 2.1.6 by Franky Van Liedekerke
    Genesis Columns Advanced: Version 2.0.3 by Nick Diego
    Genesis Responsive Slider: Version 0.9.6 by StudioPress
    Genesis Simple Hooks: Version 2.2.1 by StudioPress
    Genesis Simple Sidebars: Version 2.1.0 by StudioPress
    Genesis Translations: Version 2.8.0 by ThemeMix, Remkus de Vries
    Health Check & Troubleshooting: Version 1.2.5 by The community
    Maintenance: Version 3.6.1 by fruitfulcode
    ManageWP - Worker: Version 4.6.3 by ManageWP ( Latest version: 4.6.4 )
    MapPress Maps for WordPress: Version 2.52.1 by Chris Richardson
    Network Plugin Auditor: Version 1.10.1 by Katherine Semel
    Popup Builder PRO: Version 3.1.6 by Sygnoos
    Post Tags and Categories for Pages: Version 1.4.1 by curtismchale
    Regenerate Thumbnails: Version 3.1.0 by Alex Mills (Viper007Bond)
    Shariff for WordPress: Version 1.0.11 by Heise Zeitschriften Verlag / Yannik Ehlert
    Shortcoder: Version 4.3 by Aakash Chakravarthy
    VFB Pro: Version 3.3.8 by Matthew Muro
    VFB Pro - Create Post: Version 2.0.5 by Matthew Muro
    VFB Pro - Create User: Version 2.0.4 by Matthew Muro
    VFB Pro - Display Entries: Version 2.0.5 by Matthew Muro
    VFB Pro - Form Designer: Version 2.0.5 by Matthew Muro
    VFB Pro - Notifications: Version 2.0.7 by Matthew Muro
    VFB Pro - Payments: Version 2.1.4 by Matthew Muro
    Weaver Themes Shortcode Compatibility: Version 1.0.4 by Bruce Wampler
    Widget Importer & Exporter: Version 1.5.5 by
    Widget Shortcode: Version 0.3.4 by Hassan Derakhshandeh
    Wordfence Security: Version 7.2.2 by Wordfence
    WordPress Importer: Version 0.6.4 by wordpressdotorg
    • This reply was modified 1 year, 7 months ago by Marius L. J.. Reason: Fix formatting

    I have the same problem and get the same error message when I Enable Troubleshooting Mode. Here is my Debug info:

    ### WordPress ###
    Version: 5.1
    Language: en_US
    Permalink structure: /%postname%/
    Is this site using HTTPS?: No
    Can anyone register on this site?: No
    Default comment status: closed
    Is this a multisite?: No
    User Count: 1
    Communication with is reachable
    Create loopback requests: The loopback request to your site completed successfully.
    ### Installation size ###
    Uploads Directory: 98.33 MB
    Themes Directory: 4.58 MB
    Plugins Directory: 10.63 MB
    Database size: 1.03 MB
    Whole WordPress Directory: 149.38 MB
    Total installation size: 150.41 MB
    ### Drop-ins ###
    object-cache.php: External object cache.
    ### Active Theme ###
    Name: Capri Lite
    Version: 1.1.21
    Author: ThemeIsle
    Author website:
    Parent theme: Not a child theme
    Supported theme features: automatic-feed-links, title-tag, post-thumbnails, customize-selective-refresh-widgets, menus, html5, custom-background, custom-logo, custom-header, infinite-scroll, jetpack-responsive-videos, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
    ### Other themes (1) ###
    Twenty Nineteen (twentynineteen): Version 1.3 by the WordPress team
    ### Must Use Plugins (1) ###
    EasyWP Plugin: Version 0.3.3 by Namecheap, Inc.
    ### Active Plugins (4) ###
    Contact Form 7: Version 5.1.1 by Takayuki Miyoshi
    Health Check & Troubleshooting: Version 1.2.5 by The community
    WPBruiser: Version 3.1.26 by Mihai Chelaru
    WPBruiser - ContactForm7: Version 3.0.9 by Mihai Chelaru
    ### Media handling ###
    Active editor: WP_Image_Editor_Imagick
    Imagick Module Version: 1689
    ImageMagick Version: ImageMagick 6.9.9-47 Q16 x86_64 2018-05-23
    Imagick Resource Limits: 
    	area: 63 GB
    	disk: -1
    	file: 786432
    	map: 256 MB
    	memory: 256 MB
    	thread: 6
    GD Version: bundled (2.1.0 compatible)
    Ghostscript Version: Unable to determine if Ghostscript is installed
    ### Server ###
    Server architecture: Unable to determine server architecture
    Web Server Software: nginx/1.14.2
    PHP Version: 7.3.0 (Supports 64bit values)
    PHP SAPI: fpm-fcgi
    PHP max input variables: 3000
    PHP time limit: 300
    PHP memory limit: 1073741824
    Max input time: 60
    Upload max filesize: 256M
    PHP post max size: 256M
    cURL Version: 7.61.1 LibreSSL/2.0.0
    SUHOSIN installed: No
    Is the Imagick library available: Yes
    ### Database ###
    Extension: mysqli
    Server version: 5.5.5-10.2.16-MariaDB-log
    Client version: mysqlnd 5.0.12-dev - 20150407 - $Id: 401a40ebd5e281cf22215acdc170723a1519aaa9 $
    Database prefix: wp_
    ### WordPress Constants ###
    ABSPATH: /var/www/wptbox/
    WP_HOME: Undefined
    WP_SITEURL: Undefined
    WP_DEBUG: Disabled
    WP_DEBUG_LOG: Disabled
    SCRIPT_DEBUG: Disabled
    WP_CACHE: Disabled
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined
    ### Filesystem Permissions ###
    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Not writable
    • This reply was modified 1 year, 7 months ago by Marius L. J.. Reason: Fix formatting
    Plugin Author Marius L. J.


    @caite Your problem is not the same, as your Must Use Plugins directory isn’t writable, so that’s something you’ll have to resolve.

    @yogieanamcara I’ve not forgotten you, but the WordPress 5.1 release kind of stole focus and has my attention for the weekend, I’ve not been able to come up with a good solution (or reasoning) for why it’s failing on your end yet though :/

    Hello Marius,

    many thanks! We can do more in depth troubleshooting if you like.

    For the moment I did copy manually. However, I can roll this back and we can do further investigations.


    Thanks Marius. Any ideas how I can fix it? I thought this was automatically managed by the Troubleshooting tool.

    I’ve tried deactivating/activating, then tried deleting/reinstalling/activating but continue to have a non writable Must Use Plugins directory.

    Could it be something to do with my site not being a multisite? I’ve read that the Must Use Plugins directory is for multisites… I’m struggling here…

    Plugin Author Marius L. J.


    @caite This is another users topic, please open your own topic and I’d be happy to help you 🙂

Viewing 14 replies - 1 through 14 (of 14 total)
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