Could you let me know what other plugins are currently active on your site?
Could you also try the following:
- Open the dashboard page.
- Open your browser console
- Click on the Network tab
- Refresh the page.
- Try to activate a module.
- If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
- Click on the “Response” tab in that new panel.
- Copy the message displayed there.
- Paste it here.
- If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
- Copy any errors displayed there, and paste them here.
Until this is fixed, you can go to this page to activate and deactivate modules:
http://yoursite.com/wp-admin/admin.php?page=jetpack_modules
You’ll also find a setting to control snow at the bottom of the Settings > General screen in your dashboard.
P.S.: Je suis français, mais je suis un peu loin du sud de la France 🙂 On se verra peut être à WordCamp Europe. 😉
@jerherv
In the browser console there are no lines in red but triangular warning signs that are in red.
there are no red lines so I can’t click on the response tab in a new panel
here is one
The resource at “https://ssl.google-analytics.com/ga.js” was blocked because tracking protection is enabled.[Learn More]
the snow won’t turn on either 🙁
This a.m. a bunch of desktop ini on my site with
this in them
[.ShellClassInfo]
InfoTip=Ce dossier est partagé en ligne.
IconFile=C:\Program Files (x86)\Google\Drive\googledrivesync.exe
IconIndex=16
what do the mean?
I am in the process of taking them off.
tx
K
Request and response
POST
Cached No
Status Forbidden
Code 403
Encoded 243 B
Decoded 243 B
Transferred 513 B
Compressed Yes
Compression 1.00×
Could you let me know what other plugins are currently active on your site?
Could you also post your site URL here, so I can have a look?
If you want it to remain private, you can also contact us via this contact form:
http://jetpack.com/contact-support/
Hi Jeremy,
I have had a reply from Alex. Do you think we could skype so I can show you what is happening on my dash board?
K
No, we do not offer support via Skype. Could you reply to Alex if you have more questions?
Thank you.
dropbox
Here is what my wp-admin/includes folder looks like.
Can you see it?
there are 2 different files for every file one with a ( number )
It would be great to find a wiz in france if you know of anybody???
I restored a backup from 2 wks ago but I don’t think it was restored to my site because the changes yesterday were not wiped out and the restoration doesn’t seem to have taken place.
@kimbert Was this in reply to a question from Alex? If so, could you send him that screenshot directly?
Thank you.
this was also to you Jeremy as I first started this support question with you.
Jetpack is not connecting and I keep on getting 403 errors when I try to connect different functions….I wouldn’t mind having the snow for Xmas !! 🙂
I have sent it to Alex too
I am wondering if it is because our 2 sites are subdomains?
