Support » Plugin: Jetpack by WordPress.com » can’t activate sitemaps on jetpack

  • Resolved Kimbert

    (@kimbert)


    Échec de l’activation de Sitemaps. SyntaxError: JSON Parse error: Unrecognized token ‘<‘

    sitemaps failed to activate on Jetpack
    I also tried to deactivate other options, like mobile site but the error keeps coming up!

    I deactivated all my plugins and kept trying but did not work.
    My snow stopped yesterday too !!!

    @jeherv do you have an idea what is happening, it seems to be in jetpack.
    I see you are French, we have to organise a French wp meet up where I live in the south of France !!!

    thx
    K

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you let me know what other plugins are currently active on your site?

    Could you also try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to activate a module.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Until this is fixed, you can go to this page to activate and deactivate modules:
    http://yoursite.com/wp-admin/admin.php?page=jetpack_modules

    You’ll also find a setting to control snow at the bottom of the Settings > General screen in your dashboard.

    P.S.: Je suis français, mais je suis un peu loin du sud de la France 🙂 On se verra peut être à WordCamp Europe. 😉

    @jerherv

    In the browser console there are no lines in red but triangular warning signs that are in red.
    there are no red lines so I can’t click on the response tab in a new panel

    here is one
    The resource at “https://ssl.google-analytics.com/ga.js” was blocked because tracking protection is enabled.[Learn More]

    the snow won’t turn on either 🙁

    This a.m. a bunch of desktop ini on my site with
    this in them

    [.ShellClassInfo]
    InfoTip=Ce dossier est partagé en ligne.
    IconFile=C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    IconIndex=16

    what do the mean?

    I am in the process of taking them off.

    tx
    K

    Request and response

    POST
    Cached No
    Status Forbidden
    Code 403
    Encoded 243 B
    Decoded 243 B
    Transferred 513 B
    Compressed Yes
    Compression 1.00×

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Could you let me know what other plugins are currently active on your site?

    Could you also post your site URL here, so I can have a look?
    If you want it to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    Hi Jeremy,

    I have had a reply from Alex. Do you think we could skype so I can show you what is happening on my dash board?

    K

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    No, we do not offer support via Skype. Could you reply to Alex if you have more questions?

    Thank you.

    dropbox

    Here is what my wp-admin/includes folder looks like.
    Can you see it?

    there are 2 different files for every file one with a ( number )

    It would be great to find a wiz in france if you know of anybody???

    I restored a backup from 2 wks ago but I don’t think it was restored to my site because the changes yesterday were not wiped out and the restoration doesn’t seem to have taken place.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    @kimbert Was this in reply to a question from Alex? If so, could you send him that screenshot directly?

    Thank you.

    this was also to you Jeremy as I first started this support question with you.

    Jetpack is not connecting and I keep on getting 403 errors when I try to connect different functions….I wouldn’t mind having the snow for Xmas !! 🙂

    I have sent it to Alex too

    I am wondering if it is because our 2 sites are subdomains?

Viewing 10 replies - 1 through 10 (of 10 total)
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