Title: Can’t set up account
Last modified: April 30, 2024

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# Can’t set up account

 *  Resolved [Chillifish](https://wordpress.org/support/users/chillifish/)
 * (@chillifish)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/)
 * I am connected to the woocommerce account. I connected with a google account 
   that has access to the business listing, but I couldn’t create a merchant account,
   the option was just greyed out.
 * I have then chosen connect with a different account which is the google account
   that set up the business account and is the main account. It says successful,
   but then it still shows the original gmail address as being connected. It will
   now let me select the “Create account” button, but it fails every time with “
   Error creating account: No site token available for google-mc”
    -  This topic was modified 1 year, 11 months ago by [Chillifish](https://wordpress.org/support/users/chillifish/).

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17723212)
 * Hi [@chillifish](https://wordpress.org/support/users/chillifish/)
 * You can resolve the issue by completely disconnecting the current connection 
   and setting it up afresh. Here’s how:
    - Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-
      admin-page (replace example.com with your domain)
    - Under Merchant Center, click MC Disconnect
    - Under Google Account, click Disconnect Google Account
    - Go to Marketing > Google Listing & Ads and initiate a fresh connection.
 * That should allow you to complete the setup.
 * Additionally, ensure you are not using a multi-client account (MCA) ID to connect
   or create a merchant account as it is not supported: [https://woocommerce.com/document/google-listings-and-ads/faqs/#section-52](https://woocommerce.com/document/google-listings-and-ads/faqs/#section-52)
 * I hope this helps! Please let us know how it goes or if you need further assistance.
 *  Thread Starter [Chillifish](https://wordpress.org/support/users/chillifish/)
 * (@chillifish)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17723236)
 * Thanks, now I can’t connect my Google Account. I click connect, it says ‘WooCommerce
   already has some access” When I click continue, it goes back to the page and 
   asks me to connect to a google account again.
 *  Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/)
 * (@shameemreza)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17723260)
 * Hi [@chillifish](https://wordpress.org/support/users/chillifish/)
 * Did you follow the steps I shared to disconnect? Could please follow that account
   to disconnect the previous account properly? Sharing the steps once again:
    - Go to [https://example.com/wp-admin/admin.php?page=connection-test-admin-page](https://example.com/wp-admin/admin.php?page=connection-test-admin-page)(
      replace example.com with your domain name)
    - Under Merchant Center, click MC Disconnect
    - Under Google Account, click Disconnect Google Account
    - Under Jetpack, click Disconnect Jetpack (if you’ve installed it)
 * Next, go to **Marketing > Google Listings & Ads** and set up the connection again.
 * Let us know how it goes!
 *  Thread Starter [Chillifish](https://wordpress.org/support/users/chillifish/)
 * (@chillifish)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17723309)
 * Yes, I did all that, but didn’t make any difference. I’ve managed to get it sorted
   through that test page in the end. Although having a different issue as it won’t
   get the address from the Woocommerce settings page. I’m going to give it time
   and see if it’s a caching issue.
 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17723775)
 * Hey, [@chillifish](https://wordpress.org/support/users/chillifish/)!
 * > I’ve managed to get it sorted through that test page in the end.
 * And this is the page you wanted to connect?
 * > Although having a different issue as it won’t get the address from the Woocommerce
   > settings page. I’m going to give it time and see if it’s a caching issue.
 * Have you tried a different browser? Do you have any caching plugins?
 * I’d like to understand your site properly. Please share with us the necessary
   information below for us to investigate the issue further:
 * System Status Report which you can find via WooCommerce > Status > Get system
   report > Copy for support.
   Fatal error logs (if any) under WooCommerce > Status
   > Logs. Then you can use the selector to search for Fatal Errors.You could copy
   and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/)
   and send the link here.
 * Looking forward to your reply.
 * Have a wonderful day!
 *  Thread Starter [Chillifish](https://wordpress.org/support/users/chillifish/)
 * (@chillifish)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17830820)
 * Coming back to this as I think this plugin is the source of my woes. My Ad account
   has been suspended for Circumventing systems policy. I can’t get a response from
   Google despite having filled in the appeal form twice.
 * The only thing that I can see that would potentially trigger it is that this 
   plugin caused me to create duplicate ad accounts as the first one didn’t seem
   to work. This has been an absolute nightmare and I cannot get a response from
   Google.
 *  [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * (@ckadenge)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17830874)
 * Hi [@chillifish](https://wordpress.org/support/users/chillifish/),
 * Sorry to hear about the issues you’ve faced. As you’ve tried several steps on
   this, I suggest you contact us at Woo.com > My Account > Support. You may need
   to create an account before you can access that page.
   Please include a link to
   this forum thread, so that we can keep track of what’s already been done.We will
   be able to help you further there.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Can’t set up account’ is closed to new replies.

 * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988)
 * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/)

 * 7 replies
 * 4 participants
 * Last reply from: [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/cant-activate-plugin-130/#post-17830874)
 * Status: resolved