Can’t access WP dashboard

  • Resolved BACP

    (@bacp)


    8 years, 6 months ago

    After installing your plugin and activating it I can’t access WP dashboard. It redirects to wp-admin/options-general.php?page=mailchimp-woocommerce and gives a too many redirects error in Google chrome.

    I have the last wordpress version and my site is running on PHP 5.6.27

    From what I read in the forum the plugin is full of this kind of errors. I would expect more from a large company like Mailchimp. Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Luke Cavanagh

    (@lukecavanagh)

    8 years, 6 months ago

    @bacp

    I just activated the plugin on a dev site fine in Google Chrome.

    Thread Starter BACP

    (@bacp)

    8 years, 6 months ago

    Doesn’t work in Safari either. It’s not a web browser issue.

    Thread Starter BACP

    (@bacp)

    8 years, 6 months ago

    I had to deactivate the plugin through FTP so I could access my dashboard again.

    Thread Starter BACP

    (@bacp)

    8 years, 6 months ago

    Tried reinstalling and activating and the same happened. My site is all SSL and I have CloudFlare

    Luke Cavanagh

    (@lukecavanagh)

    8 years, 6 months ago

    @bacp

    Could you share your site system status from WooCommerce as a Gist or similar?

    https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/

    Thread Starter BACP

    (@bacp)

    8 years, 6 months ago

    https://gist.github.com/Matiasi/db8b4d80db6d960c0b79f91f033fd9a4

    Thanks

    mcsupport

    (@mcsupport)

    8 years, 6 months ago

    Hi BACP,

    Thanks for posting those details! I’m happy to investigate more into this issue and help get to the bottom of this.

    Just to be sure I can look into this further, would you be so kind to disable all active plugins except WooCommerce, then try installing and activating MailChimp for WooCommerce and letting me if you’re still experience the same error?

    If the error doesn’t pop up when all those other plugins are activated, please try activating each of your plugins one by one then note which plugin when activated replicates the error and let me know.

    With those details handy, I’ll be able to troubleshoot things further. I’ll keep an eye on this thread for your reply!

    – Ruby

    • This reply was modified 8 years, 6 months ago by mcsupport.
    Thread Starter BACP

    (@bacp)

    8 years, 6 months ago

    The issue seems to be CloudFlare related. Deactivating temporarily cloudflare made the plugin activation possible. Really odd. Thank you very much

    mcsupport

    (@mcsupport)

    8 years, 6 months ago

    Glad to hear you were able to install the plugin and thanks for posting about the Cloudflare conflict.

    I’ve gone ahead and brought this to the attention of our developers as feedback for future plugin versions and documentation.

    Thanks for your feedback, and please let me know if you run into any other issues. I’d be more than happy to help!

    – Ruby

Viewing 9 replies - 1 through 9 (of 9 total)
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