Title: can’t access wp-admin
Last modified: March 11, 2022

---

# can’t access wp-admin

 *  [frischman](https://wordpress.org/support/users/frischman/)
 * (@frischman)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/)
 * I just installed UM and am no longer able to get to admin login OR the admin 
   dashboard. I can navigate about the admin but not to the dash OR login page.
 * Thanks in advance
 * Arthur

Viewing 15 replies - 1 through 15 (of 15 total)

 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15451263)
 * [@frischman](https://wordpress.org/support/users/frischman/)
 * You can deactivate UM by reading this guide:
 * How to deactivate a plugin when you are locked out of WP-Admin?
 * [https://docs.ultimatemember.com/article/244-how-to-deactivate-a-plugin-when-you-are-locked-out-of-wp-admin](https://docs.ultimatemember.com/article/244-how-to-deactivate-a-plugin-when-you-are-locked-out-of-wp-admin)
 * You must do a plugin/theme conflict test to find out why you get this lockout:
 * [https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
    -  This reply was modified 4 years, 5 months ago by [missveronica](https://wordpress.org/support/users/missveronicatv/).
 *  Thread Starter [frischman](https://wordpress.org/support/users/frischman/)
 * (@frischman)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15451417)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) The plugin
   seems to function properly other than this one issue. I can access the backend
   just not those pages. I was thinking it was a setting issue more than anything
   else. Maybe I was just ‘hoping’ it was a setting issue.
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452138)
 * I am having a similar problem. I installed and configured ultimate member on 
   my local wampserver and it worked fine. But when i uploaded the site to my live
   server, i can’t access wp-admin.
 * I have disabled all plugins and the problem persists, even when i disable ultimate
   member itself. I have created a new user in my local development server and given
   it a special ultimate member admin role with all capabilites, but when i upload
   to the live server the same issue: i cannot access wp-admin.
 * I am using the latest version of ultimate member and the latest version of wordpress.
   The php versions of both my local server and the live server are 7.4.
 * I have no idea what to do next.
    -  This reply was modified 4 years, 5 months ago by [wpressboy](https://wordpress.org/support/users/wpressboy/).
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452220)
 * [@frischman](https://wordpress.org/support/users/frischman/) [@wpressboy](https://wordpress.org/support/users/wpressboy/)
 * Turn on WP Debug by adding to `wp-config.php`
 *     ```
       define('WP_DEBUG', true);
       define( 'WP_DEBUG_LOG', true );
       ```
   
 * [https://codex.wordpress.org/WP_DEBUG](https://codex.wordpress.org/WP_DEBUG)
 * Look at `/wp-content/debug.log` if you have any PHP errors.
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452324)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) I did 
   as you suggested and there is no php error log file. I also reenabled all the
   plugins I disabled before and tried it again. Still no debug.log
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452334)
 * however in the root wordpress directory i found an error log file with this:
 *     ```
       [10-Mar-2022 23:37:14 UTC] WordPress database error Table 'desinhbx_anful.al_terms' doesn't exist for query SELECT  t.*, tt.* FROM al_terms AS t  INNER JOIN al_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('coblocks_pattern_type') AND t.slug IN ('pattern')   made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, CoBlocks_Block_Patterns->load_block_patterns, WP_Query->__construct, WP_Query->query, WP_Query->get_posts, WP_Tax_Query->get_sql, WP_Tax_Query->get_sql_clauses, WP_Tax_Query->get_sql_for_query, WP_Tax_Query->get_sql_for_clause, WP_Tax_Query->clean_query, WP_Tax_Query->transform_query, WP_Term_Query->query, WP_Term_Query->get_terms
       [10-Mar-2022 23:37:14 UTC] WordPress database error Table 'desinhbx_anful.al_users' doesn't exist for query SELECT * FROM al_users WHERE user_login = 'admin' LIMIT 1 made by require('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('plugins_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WPForms\WPForms->objects, do_action('wpforms_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, WPForms\WPForms->WPForms\{closure}, WPForms\Admin\Challenge->init, current_user_can, wp_get_current_user, _wp_get_current_user, apply_filters('determine_current_user'), WP_Hook->apply_filters, wp_validate_logged_in_cookie, wp_validate_auth_cookie, get_user_by, WP_User::get_data_by
       [10-Mar-2022 23:37:14 UTC] WordPress database error Table 'desinhbx_anful.al_terms' doesn't exist for query SELECT  t.*, tt.* FROM al_terms AS t  INNER JOIN al_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('coblocks_pattern_type') AND t.slug IN ('pattern')   made by require('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('init'), WP_Hook->do_action, WP_Hook->apply_filters, CoBlocks_Block_Patterns->load_block_patterns, WP_Query->__construct, WP_Query->query, WP_Query->get_posts, WP_Tax_Query->get_sql, WP_Tax_Query->get_sql_clauses, WP_Tax_Query->get_sql_for_query, WP_Tax_Query->get_sql_for_clause, WP_Tax_Query->clean_query, WP_Tax_Query->transform_query, WP_Term_Query->query, WP_Term_Query->get_terms
       [10-Mar-2022 23:40:53 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function um_is_core_page() in /home/desinhbx/thomasofthecosmos.com/anfpulagos/wp-content/plugins/um-profile-photo/um-profile-photo.php:171
       ```
   
 * and then a lot of stack traces. i can send the whole file if that helps.
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452401)
 * [@wpressboy](https://wordpress.org/support/users/wpressboy/)
 * Two database tables are missing (none of them used by UM):
 *     ```
       desinhbx_anful.al_terms
       desinhbx_anful.al_users
       ```
   
 * The last line `plugins/um-profile-photo/um-profile-photo.php` because UM was 
   deactivated?
    Do you have the “UM User Photos” Extension installed?
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452455)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) yes I 
   installed that extension.
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452481)
 * [@wpressboy](https://wordpress.org/support/users/wpressboy/)
 * UM Extensions are not supported in this Forum due to the [Forum Guidelines](https://wordpress.org/support/guidelines/).
 * Follow instructions on this page to open an UM support ticket:
 * [https://ultimatemember.com/support/ticket/](https://ultimatemember.com/support/ticket/)
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452549)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) you think
   the extension may be the cause of the problem?
 * But I still can’t access wp-admin on my live server even with um and it’s extensions
   disabled
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452629)
 * [@wpressboy](https://wordpress.org/support/users/wpressboy/)
 * >  But when i uploaded the site to my live server, i can’t access wp-admin.
 * Here are instructions for creating a staging site (copy site):
 * [https://docs.ultimatemember.com/article/1638-how-to-create-a-staging-site](https://docs.ultimatemember.com/article/1638-how-to-create-a-staging-site)
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452680)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) I appreciate
   the link, but I have been creating WordPress staging sites for more than five
   years. That information is more suitable for beginners.
 * The problem I am having is with UM and how it seems to have a bug that removes
   admin capabilities. That’s the problem I am trying to solve.
 *  [missveronica](https://wordpress.org/support/users/missveronicatv/)
 * (@missveronicatv)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452706)
 * [@wpressboy](https://wordpress.org/support/users/wpressboy/)
 * You can install the “User Role Editor” Plugin and compare your two sites Role
   settings for your Administrators.
 * [https://wordpress.org/plugins/user-role-editor/](https://wordpress.org/plugins/user-role-editor/)
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15452718)
 * [@missveronicatv](https://wordpress.org/support/users/missveronicatv/) okay I
   will try this and let you know how it goes.
 * Thanks.
 *  [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * (@wpressboy)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15453000)
 * I finally fixed the problem. It seems I was missing some information or settings
   in moving the site to the live server. I used [https://wordpress.org/plugins/all-in-one-wp-migration/](https://wordpress.org/plugins/all-in-one-wp-migration/)
   to move the site and it started working perfectly.

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘can’t access wp-admin’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
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 * 15 replies
 * 3 participants
 * Last reply from: [wpressboy](https://wordpress.org/support/users/wpressboy/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/cant-access-wp-admin-107/#post-15453000)
 * Status: not resolved