Title: CAN'T ACCESS UPLOADED THEME Last modified: August 19, 2016 --- # CAN'T ACCESS UPLOADED THEME * Resolved [LindaHeron](https://wordpress.org/support/users/lindaheron/) * (@lindaheron) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/) * I just uploaded a PureVision Theme – after much trouble – I kept getting an IO Error, but it finally uploaded through the Flash Loader. I saw the file in my File Manager, however, now I don’t seem to be able to access the Theme. Apparently there is suppose to be a button under Themes that says “Add New Themes”, but there isn’t. How can I access and activate my shiny new theme? Viewing 13 replies - 1 through 13 (of 13 total) * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982892) * where did you upload your theme as it needs to be in wp-content/themes folder * Thread Starter [LindaHeron](https://wordpress.org/support/users/lindaheron/) * (@lindaheron) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982923) * I uploaded the file through the WordPress document upload, and it is now sitting in www/vermilionriverstewards.ca/wp-content/uploads/2011/03 file name: “purevision. zip” * The file is in its zipped state, and I can’t even move it from there as it won’t let me, and there is no option to unzip it. Any suggestions? I have sent a message off to support, but who knows how long that will take. * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982933) * That is in wrong place you will need to log in on host and delete the file from that location. * To install theme log in your admin panel click on appearance Click on themes click on install theme click on uploads browse where you have purevision.zip on your computer and Click on Install Now once installed click on activate. * Thread Starter [LindaHeron](https://wordpress.org/support/users/lindaheron/) * (@lindaheron) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982938) * Hello! That is exactly what I did, and it took me many, many tries for it to finally upload fully. For some reason it doesn’t like to upload this zip file. But I followed the steps you outlined exactly, and is there no way to move it, rather than try uploading it again? * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982977) * ok unzip purevision.zip on your computer and upload themes folder using ftp filezilla in wp-content/themes folder. once uploaded activate from admin panel. * [fonglh](https://wordpress.org/support/users/fonglh/) * (@fonglh) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982982) * Hi LindaHeron, just for your info, there’s no official support for self hosted wordpress.org sites. The support at wordpress.com is very fast, but they only handle blogs hosted by them. * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982984) * > there’s no official support for self hosted wordpress.org sites * really? what is this place, then? * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982996) * Support center * [fonglh](https://wordpress.org/support/users/fonglh/) * (@fonglh) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982997) * it’s a support forum where people volunteer their time and knowledge, as mentioned in the Codex. * People usually take “official support” to mean a room of full time paid support staff answering email queries and phone calls, and this was obviously what was referred to by the statement * > I have sent a message off to support, but who knows how long that will take. * Of course, if there really is an official email address for self hosted wordpress. org support queries, do let me know about it as it might be helpful someday. * [Samuel B](https://wordpress.org/support/users/samboll/) * (@samboll) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1982999) * sure [cannottakeajoke@wordpress.org](https://wordpress.org/support/topic/cant-access-uploaded-theme/cannottakeajoke@wordpress.org?output_format=md) * [fonglh](https://wordpress.org/support/users/fonglh/) * (@fonglh) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1983003) * thanks. i’ll save it right away 🙂 * Thread Starter [LindaHeron](https://wordpress.org/support/users/lindaheron/) * (@lindaheron) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1983013) * Well I finally got the theme up and running, but I had to use my ftp in Dreamweaver to upload the unzipped file to the appropriate folder. Thanks for your help! * [govpatel](https://wordpress.org/support/users/govpatel/) * (@govpatel) * [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1983014) * Glad to hear that it worked Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘CAN'T ACCESS UPLOADED THEME’ is closed to new replies. ## Tags * [activate](https://wordpress.org/support/topic-tag/activate/) * 13 replies * 4 participants * Last reply from: [govpatel](https://wordpress.org/support/users/govpatel/) * Last activity: [15 years, 1 month ago](https://wordpress.org/support/topic/cant-access-uploaded-theme/#post-1983014) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics