and when i reactive CleanTalk Security in my plugin editor,
i see this message error in the window Security by CleanTalk of my wp-admin :
2018-07-26 17:19:04: Error occurred while sending scan logs. Error: SERVER_ERROR NO: 8 MSG: Unknown files array values bad.
i tried to set my ip public in the white list of my CLeanTalk account and it change anything, always blocked
Plugin Support
SergeM
(@serge00)
Hello, David.
Thank you for your request.
We have released new version of the plugin today. Please, update it (same guide for Anti-Spam and Security):
https://cleantalk.org/help/update-wordpress
Additionally, consider setting up auto-update feature:
https://cleantalk.org/help/cleantalk-auto-update
After adding anything to your Personal Lists in your CleanTalk Dashboard, please, go back to your website backend and press “Save Changes” button in the settings of the CleanTalk plugin.
It will make the plugin update its database instantly so you wouldn’t have to wait for changes to be applied.
You can always check whether any IP is being blocked or not by adding this parameter to your website address:
/?security_test_ip=10.10.10.10
IP could be changed from 10.10.10.10 to any.
Best regards.
ok
– Anti-Spam by CleanTalk is Version : 5.99.1
– Security by CleanTalk is Version : 2.15
but i’m still blocked
with this message when i try to log in on my wp-admin :
“Security FireWall is activated for your IP xxx.xxx.xxx.xxx
Blocked by Web Application Firewall: XSS atatck detected.“
the “/?security_test_ip=10.10.10.10” test get this message :
“Security FireWall is activated for your IP 10.10.10.10
Hazardous network”
the antiSpam statut of my website in my CleanTalk dashboard
is green and ACTIVE
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This reply was modified 5 years, 9 months ago by
davids83200.
-
This reply was modified 5 years, 9 months ago by davids83200.
Plugin Support
SergeM
(@serge00)
Please, do the following to delete the CleanTalk Security completely:
1. Log in to your Hosting Account.
2. Locate the folder of your website.
3. Delete the Security plugin folder “security-malware-firewall” here:
<WordPress-root-folder>/wp-content/plugins/security-malware-firewall
After that the plugin can not affect your website in any way.
Please, send us your IP to check via a private ticket:
https://cleantalk.org/my/support/open
Thank you and sorry for the inconveniences caused.
if i’m correct,
you want me to delete completely CleanTalk Security
by using a FTP client to delete his folder ?
ok, but if i do it, my website will be not protect, wright ?
and this last days, i was under too much attacks
i can not do this !
>i confirm you the BIG problem is to log in on my wp-admin
with the mesage error :
“Security FireWall is activated for your IP xxx.xxx.xxx.xxx
Blocked by Web Application Firewall: XSS atatck detected.“
>i have to nename the CleanTalk Security folder
using my FTP client, by accessing to my Hosting Account
>there, i can log in to my wp-admin
and i immediately reactive the CleanTalk Security plugin
the firewall block “SQL-injection” too when i update an article
(need to desactive/reactive plugin to do this)
anyway, i open a private ticket like you said, thanks
Plugin Support
SergeM
(@serge00)
Thank you for your feedback.
We are working on this issue.
We will reply to you in the ticket.
Best wishes.
Error occured while automatically gettings access key. Error: SERVER_ERROR NO: 8 MSG: Website is unset.
How to fix this error?
Plugin Support
SergeM
(@serge00)
Hello.
Thank you for your request.
I have created your access key in your CleanTalk Panel. It should be fine now.
Please, try to do it again.
If the problems persists, you can create a private ticket here:
https://cleantalk.org/my/support/open
Sorry for the inconveniences.
Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].
Best regards.
In this case, if I choose solution using manual key, create account to get a key, will have any error?
Plugin Support
SergeM
(@serge00)
There should be no errors at the moment.
It doesn’t matter what method do you use.
You can either copy-paste your key or get it automatically.
Installation guide is here if you need it:
https://cleantalk.org/help/install-wordpress
Thank you.
