Can’t access to Customizer

  • Resolved arthrnvrn

    (@arthrnvrn)


    4 years, 9 months ago

    Hello there,

    The migration works well, but since I’ve installed it I can’t access to the customize.php (Appearance > Customize)

    Here the error message:
    “The site encounters technical difficulties. Please check the site administrator account mailbox for instructions.”

    I don’t receive this email by the way, even after changed with different emails.

    I’ve already tried:
    → Turn off plugins
    → Switch theme

    I’m on:
    → Apache
    → PHP 7.2.14
    → SQL 5.5.62

    Thank you for your help,
    Arthur

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Yani

    (@yaniiliev)

    4 years, 9 months ago

    It is some plugin or theme that is causing this.
    You could enable debugging and see if the website will display the error in the browser.

    Thread Starter arthrnvrn

    (@arthrnvrn)

    4 years, 9 months ago

    Hey Yani,

    Thank you for your anwser. I’ve forgot to mention that, but I also enabled WP Debug and there is no error message 🙁

    ++

    Plugin Author Yani

    (@yaniiliev)

    4 years, 9 months ago

    See if your web hosting can see the error – it might be that their PHP configuration is silencing the output.

    Thread Starter arthrnvrn

    (@arthrnvrn)

    4 years, 9 months ago

    Solved.

    I’v finally replace the file “class-wp-customize-manager.php” from the original one, and now it works.

    Thank you for help.

    ++

    Edit : I mean the one from the duplicated website, not the one from a fresh WordPress install.

    • This reply was modified 4 years, 9 months ago by arthrnvrn.
    Plugin Author Yani

    (@yaniiliev)

    4 years, 9 months ago

    Quite strange – does that mean that the fresh website had a corrupted file?
    If so, you might want to start over and reinstall WordPress just to be on the safe side – other files might be corrupted as well.

    Thread Starter arthrnvrn

    (@arthrnvrn)

    4 years, 9 months ago

    I think it’s coming from the first import.

    I don’t know why but the first import was partial, few pages, few plugins… while it was 100% imported.

Viewing 6 replies - 1 through 6 (of 6 total)
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