Title: Can’t access support Last modified: March 16, 2022 --- # Can’t access support * Resolved [acjp](https://wordpress.org/support/users/acjp/) * (@acjp) * [4 years, 2 months ago](https://wordpress.org/support/topic/cant-access-support-3/) * hi, when i go to the support page, it asks me to verify the account. when I log into my account via the support page link it doesn’t make me verify the account. how can I do ? * thanks Viewing 9 replies - 1 through 9 (of 9 total) * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 2 months ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15465890) * [@acjp](https://wordpress.org/support/users/acjp/) * We’re sorry to hear you’re having support access issues. * To help us look into this, can you share a screenshot of the error via [https://imgbb.com](https://imgbb.com) or [https://snipboard.io](https://snipboard.io)? * Meanwhile, what is the issue you’re trying to address? Kindly note premium support is reserved for presale and users who have purchased an extension from [here](https://woocommerce.com/products/) * I look forward to hearing from you. * Thread Starter [acjp](https://wordpress.org/support/users/acjp/) * (@acjp) * [4 years, 2 months ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15465918) * yes I bought a “smart quantity” extension. the screen is this [https://ibb.co/5Y5dVw3](https://ibb.co/5Y5dVw3) but if I follow the procedure I have no way to verify my address because no message appears as described. - This reply was modified 4 years, 2 months ago by [acjp](https://wordpress.org/support/users/acjp/). * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 2 months ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15466448) * Hi, * Thanks for sending the screenshot of what is happening. * Please be sure the email address you are trying to verify is the one registered as the owner of the plugin [Smart Product Quantity](https://woocommerce.com/products/smart-product-quantity/). * You can also check your email spam or junk folder in case the email received is on there. * Let us know how it goes. * Thread Starter [acjp](https://wordpress.org/support/users/acjp/) * (@acjp) * [4 years, 2 months ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15466819) * Of course it’s the same address. i bought the plugin on woocmmerce how could it be a different account? * in any case, the email is the same between woocommerce and wordpress * it doesn’t work and i’m wasting time to get assistance with a plugin that i need urgently. it is stupid that I have to verify the mail on an external site and that I have to do this senseless procedure. it’s an old registration I don’t have that email. it is absurd that I cannot request verification from your site and if I am already inside why do I have to check the email for assistance but I can buy the plugins. * can’t you send me the email again? can’t you intervene?` * please i need support to work * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15467052) * Hi [@acjp](https://wordpress.org/support/users/acjp/) * Sorry for the trouble you are facing. * > it’s an old registration I don’t have that email * I understand that you are able to log in to your WooCommerce account and can access your purchased products, but you no longer have that email address active. * Thanks for bearing with us while we find a solution for you. Your patience is appreciated! * You should hear from us very soon. * Thanks * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15468798) * Hi [@acjp](https://wordpress.org/support/users/acjp/) * Thanks for your patience! * We have an update for you. * 1. Please be aware that if you don’t have access to your old email, you can still open a support ticket at: [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/) * 2. Please add your order # or the transaction ID for the purchase, so our team can find it. * 3. Also, you can add the old email address to validate the license. * Hopefully this will resolve the access-to-support problem. * Thanks * Thread Starter [acjp](https://wordpress.org/support/users/acjp/) * (@acjp) * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15472196) * no I just said that I registered a long time ago and I no longer have the confirmation email. I haven’t talked about accounts. I can log in but on that page it doesn’t ask me for support and asks me to verify my email following the procedure ([https://ibb.co/5Y5dVw3](https://ibb.co/5Y5dVw3)). but following the procedure no message appears to me to confirm the email. as per my reply to his colleague. * so you haven’t been able to solve it yet. it’s a little absurd. you are unable to regenerate a confirmation email for [acjp@npmagency.com](https://wordpress.org/support/topic/cant-access-support-3/acjp@npmagency.com?output_format=md). sorry but I urgently need to solve this problem and it seems to me that we are still at the starting point when it was enough to review the previous tickets. thank you` - This reply was modified 4 years, 1 month ago by [acjp](https://wordpress.org/support/users/acjp/). - This reply was modified 4 years, 1 month ago by [acjp](https://wordpress.org/support/users/acjp/). * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15472382) * Hi [@acjp](https://wordpress.org/support/users/acjp/) * Can you please go to [this page](https://woocommerce.com/contact-us/) and click“ Need something else? Contact us!” There, you’ll be able to access support without creating an account or verifying email. * Link to image: [https://snipboard.io/UyzDba.jpg](https://snipboard.io/UyzDba.jpg) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15495953) * This thread has been inactive for a bit, so we’ll mark it as closed. Hopefully, you received our response on the other thread. * Please feel free to open a new topic if you have any other questions. * Thanks Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Can’t access support’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 5 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/cant-access-support-3/#post-15495953) * Status: resolved