Title: Can’t access support
Last modified: December 21, 2020

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# Can’t access support

 *  Resolved [julianoord](https://wordpress.org/support/users/julianoord/)
 * (@julianoord)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/)
 * Hi,
 * I have bought a woocommerce.com extension called smart coupons. I need some support
   but when I login to woocommerce.com I cannot access the support tab. It says:
   verify your email address, even though I have done that several times. How do
   I solve this?
    -  This topic was modified 5 years, 4 months ago by [julianoord](https://wordpress.org/support/users/julianoord/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcant-access-support-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [Senff – a11n](https://wordpress.org/support/users/senff/)
 * (@senff)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/#post-13817037)
 * Hey [@julianoord](https://wordpress.org/support/users/julianoord/)
 * I can check into this for you. What username do you use on WordPress.com/WooCommerce.
   com ?
 *  Thread Starter [julianoord](https://wordpress.org/support/users/julianoord/)
 * (@julianoord)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/#post-13817084)
 * [@senff](https://wordpress.org/support/users/senff/) Yes please my username is:
   @hokkaikitchen
 *  Plugin Support [Senff – a11n](https://wordpress.org/support/users/senff/)
 * (@senff)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/#post-13817095)
 * Hey [@julianoord](https://wordpress.org/support/users/julianoord/)
 * I’ve reset your account connection on our end now.
 * Could you try to log out of WooCommerce.com and log out of WordPress.com (in 
   that order), then log in to WordPress.com and to WooCommerce.com (also in that
   order) and check if you’re able to access support now?
 *  Thread Starter [julianoord](https://wordpress.org/support/users/julianoord/)
 * (@julianoord)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/#post-13817121)
 * [@senff](https://wordpress.org/support/users/senff/) It worked! Thank you so 
   much.
 *  Plugin Support [Senff – a11n](https://wordpress.org/support/users/senff/)
 * (@senff)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/#post-13817127)
 * Glad that worked out! I’ll mark this thread as solved, but if you run into any
   other issues, please don’t hesitate to reach out again! 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Can’t access support’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Senff – a11n](https://wordpress.org/support/users/senff/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/cant-access-support-2/#post-13817127)
 * Status: resolved