Can't access site, dashboard, wp admin after update

  • lighthousemomi

    (@lighthousemomi)


    8 years, 8 months ago

    I hit a theme update this morning (Virtue theme) and cannot access site, dashboard or anywhere to fix it. I am just clueless what to do. I get HTTP 500 internal server error when I try to access the dashboard. Site is arthasavoice.com

Viewing 5 replies - 1 through 5 (of 5 total)
  • mojowill

    (@mojowill)

    8 years, 8 months ago

    HTTP 500 errors are “usually” associated with a misconfiguration in your .htaccess file. Try backing up your existing .htaccess file somewhere safe, then delete the .htaccess from your root directory. Then try the site.

    If the site loads correctly. You can usually regenerate the .htaccess file by heading over to Settings->Permalinks and then clicking Save in yoru WordPress admin dashboard.

    Thread Starter lighthousemomi

    (@lighthousemomi)

    8 years, 8 months ago

    I appreciate your info…but I really am computer clueless. I either don’t have an .htaccessfile or don’t have a clue where to find it. I did everything on the site from dashboard and can’t access it now.

    mojowill

    (@mojowill)

    8 years, 8 months ago

    Your .htaccess file lives in your WordPress root folder. You will need to login via FTP and navigate to where WordPress is installed usually in public_html or htdocs.

    https://codex.wordpress.org/FTP_Clients

    Dr Rin Porter

    (@thingscouldbeworseorg)

    8 years, 8 months ago

    I can’t get to my wp-admin dashboard and my website is down except for the home page. No blog posts can be accessed.

    I used the browser diagnostics in my Firefox console and got this: Error: Error calling method on NPObject! wp-admin:1:1594
    <source> element has no “src” attribute. Media resource load failed. twitter.com
    All candidate resources failed to load. Media load paused. twitter.com
    <source> element has no “src” attribute. Media resource load failed. twitter.com
    All candidate resources failed to load. Media load paused. twitter.com
    <source> element has no “src” attribute. Media resource load failed. twitter.com
    All candidate resources failed to load. Media load paused. twitter.com
    Sending message that cannot be cloned. Are you trying to send an XPCOM object? SiteSpecificUserAgent.js:50:0
    OpenGL compositor Initialized Succesfully.
    Version: 2.1 NVIDIA-8.24.17 310.90.9.05f01
    Vendor: NVIDIA Corporation
    Renderer: NVIDIA GeForce 9400 OpenGL Engine
    FBO Texture Target: TEXTURE_2D

    my site is http://www.thingscouldbeworse.org

    mojowill

    (@mojowill)

    8 years, 8 months ago

    @thingscouldbeworse.org your error appears to be related to the Widget Builder plugin.

    Try disabling the plugin manually (https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/)

    Also I would suggest opening your own thread rather than jumping in on this one.

Viewing 5 replies - 1 through 5 (of 5 total)
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