Support » Plugin: Lightbox & Modal Popup WordPress Plugin - FooBox » Can’t access settings in dashboard settings

  • Resolved TwoGunRosie

    (@twogunrosie)


    I wanted to use FooBox Lightbox as a lightbox for my WordPress gallery. However, when I went to the settings page in my dashboard menu, the setting are all blocked from view by ads for other Foo plugins. The ads can’t be closed or moved, even if you download them as suggested. I downloaded the other plugins just to get the ads out of the way, but when I went back to the FooBox settings, they were still obstructed by the ads.

    Kind of makes this plugin useless if you can’t access the settings.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author bradvin

    (@bradvin)

    Hey @twogunrosie

    We link to our other plugins in the sidebar of the settings page, but they should be on the far right of that page.

    I am thinking that there might be a problem viewing those settings on a mobile phone.

    Can you please confirm what device and browser are you using?

    Thread Starter TwoGunRosie

    (@twogunrosie)

    I am using a desktop computer with two large dual monitors. I would be more than happy to send you a screen cap if I was able to do that.

    I am using Chrome.

    • This reply was modified 1 year, 7 months ago by TwoGunRosie.
    Plugin Author bradvin

    (@bradvin)

    I think there might be a conflict with another plugin or your theme causing the issue, but it would be good to confirm by a screenshot.

    This is what it should look like: https://pasteboard.co/JA0uoA9.png

    Please can you upload a screenshot to https://pasteboard.co/

    And paste the link here.

    Thread Starter TwoGunRosie

    (@twogunrosie)

    I turned off all my other plugins, so it’s not a plugin conflict as far as I can tell. I am using (and have always used) the Genesis framework and have never had a problem before.

    Here is the link to what I’m seeing: https://pasteboard.co/JA1EHjA.jpg

    Plugin Author bradvin

    (@bradvin)

    Thanks for the screenshot – something is certainly not right and it should not be overlapping the settings.

    What browser are you using?

    Thread Starter TwoGunRosie

    (@twogunrosie)

    I am using Chrome.

    Plugin Author bradvin

    (@bradvin)

    I am also using Chrome, and it is hard to tell why it is looking like that on your PC and not mine, but I will rework the CSS on the settings page to try and avoid this

    it is wrong on mine too on a desktop using the genesis breakthough pro theme

    it is correct on other sites using customized twentyseventeen themes

    Plugin Author bradvin

    (@bradvin)

    I can confirm that this is caused by a CSS conflict with the Genesis theme.

    Adding this CSS fixes the problem, which I will be including in the next update of FooBox:

    
    #foobox-free-settings-sidebar {
        width: 305px !important;
    }
    
    Thread Starter TwoGunRosie

    (@twogunrosie)

    I added your snippet of code to my style sheet but nothing happened. Also tried it in Additional CSS within the dashboard theme settings as well. FYI I did a hard reload in Chrome, but nothing changed.

    Plugin Author bradvin

    (@bradvin)

    The style.css and additional CSS only loads and runs on the frontend of the site. You will need to make sure it gets added to the admin. You can add this code to your theme functions.php file:

    
    add_action('admin_head', 'my_custom_admin_css');
    
    function my_custom_admin_css() {
      echo '<style>
        #foobox-free-settings-sidebar {
            width: 305px !important;
        }
      </style>';
    }

    Hi @twogunrosie and @jjazzbel

    We haven’t heard from you in a while, so we presume the problem has been resolved and we’re closing this support ticket.

    If you are still experiencing the problem, then please open a new support ticket.

    Regards,
    Elvis.

    Plugin Author bradvin

    (@bradvin)

    This CSS conflict has been fixed in the latest version.

    Also, the ads are hidden if you have the plugins installed

Viewing 13 replies - 1 through 13 (of 13 total)
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