Support » Everything else WordPress » cant access my worpress account to update and add onto my existing website

  • Resolved levylmp

    (@levylmp)


    Hi I hope you can help me out.
    I hored a freelancer to create a website for me through wordpress and he did it all from creating the account to doing the website. He did give me log in info which did used to work.
    I have tried to log in today and it tells me that the account does not exist.
    The issue is i have no way of communicating with who initially created the site and as i am new to all this web management etc, I have no idea of how to go even about fixing this.
    I am posting this here as i did get in touch with wordpress.com and they directed me here to wordpress.org

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  • I have tried to log in today and it tells me that the account does not exist.

    If you used a username, you could try using the registered email address instead. WordPress allows you to login with either your username or email address.

    And if you can share your website address, I could check to see if I can find any username on any of the posts for you.

    You could also retrieve your username and registered email address (and even reset the password) directly from your website’s database. You’ll have to use the database management tool available in your hosting control panel (commonly PHPMyAdmin). Here’s the official guide: https://wordpress.org/support/article/resetting-your-password/

    If none of the above pans out for you…

    Depending on the kind of hosting you have, your host might be willing to help you with this, so it might be worth trying your luck there.

    As a last resort (or consider this the first option if you want to get this done quickly), you could always hire an expert to retrieve and/or reset the login credentials for you. You may post an add here on the official WordPress job board: https://jobs.wordpress.net/

    Good luck!

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