Support » Plugins » Can't access my website: Fatal Error

  • Greetings,

    I was entering into my website this morning, and the following two paragraphs popped up on the screen. I then tried to enter into the site as admin but the same message came up. I don’t know what it means or how to fix the problem. Does anyone have the solution?

    Thanks in advance for you help.

    Warning: require_once(D:\Hosting\11719569\html\abogado\wp-content\plugins\jetpack/require-lib.php) [function.require-once]: failed to open stream: No such file or directory in D:\Hosting\11719569\html\abogado\wp-content\plugins\jetpack\jetpack.php on line 55

    Fatal error: require_once() [function.require]: Failed opening required ‘D:\Hosting\11719569\html\abogado\wp-content\plugins\jetpack/require-lib.php’ (include_path=’.;C:\php\pear’) in D:\Hosting\11719569\html\abogado\wp-content\plugins\jetpack\jetpack.php on line 55

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  • esmi

    (@esmi)

    Forum Moderator

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder and the wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

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