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Can't access my site at all- Error 500

  • Tracy_D


    I don’t know what I did, but I can’t access my site at all- I can’t even get to the dashboard. When I try to get on the site, I get “http Error 500”. I did search the forum and others who got that same message had other issues. Could it be a problem with my host? I am not technologically inclined so I’m really at a loss. Thanks for any help!

Viewing 15 replies - 1 through 15 (of 15 total)
  • esmi


    Forum Moderator

    – switching to the Twenty Eleven theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress.



    tracy, did you figure it out? i can’t get into mine either. I was messing with the functions code and now i am totally blocked from getting to my site. just get the error page.




    500 error is a server side issue. Contact your web hosting company as they are probably at fault.

    AS esmi mentioned, this can also happen as a result of conflicts between plugins if there is nothing wrong with the host.

    Had this happen a few weeks ago as a result of a MySQL issue with my hosting company.



    Thank you for your help steveiron.

    i was messing with my functions php and it happened immediately after….that is why I think it is an issue with the code and not the server.

    I am totally a novice with code…shouldn’t have been messing with it in the first place. I really appreciate your help and please feel free to talk to me like a first grader about this stuff.

    is there somewhere else I can log into my site other than just going to my domain?



    Are you familiar with FTP and how to upload website files?

    You can re-upload functions.php using Dreamweaver or Filezilla and overwrite the copy you might have screwed up. This should fix it if that was the issue that was caused.



    i have filezilla but have never used it. i will look into it.


    Let me guess – godaddy hosting? 🙂
    For whatever reason they disable real php errors; any PHP error will lead to 500 Internal server error.

    Assuming your webhost is indeed Godaddy – have a look in their hosting control panel – there should be an option to download the PHP error log. In that log you will see the real error message.



    Hey everyone, hope your problems are getting resolved.

    As for me, I indeed had to go back to my host (JustHost) but believe I was at fault because I was tinkering with stuff that was over my head. I had to install an entirely new version of WP, which was a pain, but I’m back up and running.



    Halty…no, I’m with blue host.

    Blue Host sent me an email and said that this was my issue:

    PHP Parse error: syntax error, unexpected T_STRING in /home7/binreall/public_html/wp-content/themes/genesis/functions.php on line 27

    it may as well be written in greek…the only thing I understand about that error message is “line 27” 🙂

    blue host offered to restore my sight. not sure if that is something i have to pay for or not. waiting to hear back from them.



    That means that your genesis theme is causing php errors. You can get a new theme or a new copy. If you are really good you could go into functions.php for the theme and fix the php error.




    from where have you downloaded this theme? it has lots of errors so you could have downloaded the theme from the wrong source and it might not have support anymore or if you’ve downloaded it from the right place… this would be very strange, in the mean time have you tried to contact the theme support? as esmi suggested? if you want we can debug theme_options.php also … now you know the drill paste the code in a pastebin and share it here so I can have a look.



    Forum Moderator

    I’m sorry but as you are using a commercial theme, you need to seek support from the theme’s vendors.

    Sorry to hjack this forum but I’m having the exact same issue. I have tried disabling my plugins through PHP and a manual install of the latest WordPress but I still get a 500 error message.
    Here is the error log from my Cpanel could someone help decipher it?
    [Sat May 11 12:20:56 2013] [error] [client] File does not exist: /home/dmanager/public_html/favicon.ico

    [Sat May 11 12:20:55 2013] [error] [client] File does not exist: /home/dmanager/public_html/500.shtml, referer: http://partlygrounded.antserve.com/

    [Sat May 11 12:20:55 2013] [error] [client] (12)Cannot allocate memory: couldn’t create child process: /opt/suphp/sbin/suphp for /home/dmanager/public_html/wordpress/index.php, referer: http://partlygrounded.antserve.com/

    [Sat May 11 12:19:14 2013] [error] [client] File does not exist: /home/dmanager/public_html/favicon.ico

    [Sat May 11 12:18:36 2013] [error] [client] client denied by server configuration: /home/dmanager/public_html/.htaccess

    ok… I messed up my whole site I think. I copied the code below to fix a stupid error that really didn’t bother me…and now I seemed to have wrecked my whole site.

    fix : paste the following code in functions.php of your theme :

    if ( get_magic_quotes_gpc() ) {
        $_POST      = array_map( 'stripslashes_deep', $_POST );
        $_GET       = array_map( 'stripslashes_deep', $_GET );
        $_COOKIE    = array_map( 'stripslashes_deep', $_COOKIE );
        $_REQUEST   = array_map( 'stripslashes_deep', $_REQUEST );

    I did that and now I am getting this:
    Server error

    Reload Less
    The website encountered an error while retrieving http://aclairvoyantjourney.com/. It may be down for maintenance or configured incorrectly.
    Error code: 500

    HELP!!!!!!! please.



    Forum Moderator

    @clairvoyantgirl – you will need to deactivate your theme using FTP access to rename the theme folder – find it here:

            your-theme RENAME THIS FOLDER

    IF you need additional help, please start your own thread per:


Viewing 15 replies - 1 through 15 (of 15 total)
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