Support » Fixing WordPress » Can’t access my account anymore

  • Resolved ouailleme

    (@ouailleme)


    Hi
    I had an account with the login id grand8, and I can’t access it anymore. The message is that this account doesn’t exist (it’s not a problem of password).
    At the same time, I lost all my pages and posts on my website grand8.org
    I didn’t do anything wrong I think, so I don’t undrestand what’s going on now, as if my account had been deleted.

    Could you help me ?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    I lost all my pages and posts

    Your home page does show your recent article Bonjour tout le monde !

    Try clearing all caches — browser, server, plugins…

    I had an account with the login id grand8, and I can’t access it anymore.

    The password is encrypted and stored in the database in the users table. To reset password, review https://wordpress.org/support/article/resetting-your-password/

    Username is also stored in the users table. To change username, click the edit button (the pencil icon) next to your user and change what is entered into the user_login field.

    lisa

    (@contentiskey)

    do you have a backup copy of your website?
    the database needs to be restored.

    there is a problem with ThemeGrill Demo Importer’plugin.
    looks like you are using a theme from ThemeGrill.

    article about the problem:
    https://thehackernews.com/2020/02/themegrill-wordpress-plugin.html

    • This reply was modified 4 months ago by lisa.
    ouailleme

    (@ouailleme)

    Hi Lisa
    I indeed used the ThemeGrill demo importer. Probably not updated… And my database – and its pages and articles – has been reset.
    So I think this is the answer… I guess I don’t have any other option than building my website again πŸ™
    Anyway, it’ll be “only” two days work. It was quite new (so am I to wordpress…)

    So it’s a kind of “resolved”

    Moderator t-p

    (@t-p)

    Glad to know it πŸ™‚

Viewing 5 replies - 1 through 5 (of 5 total)
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