Support » Fixing WordPress » Can't Access My Account

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator kmessinger

    (@kmessinger)

    You should contact your site designer and host http://www.ezsolution.com/

    Do you remember what file you edited?

    I think I was in the function.php section.

    What should I say to EZ Solutions? We actually have someone else in charge of our blog. Does that make any difference?

    Thanks!

    Moderator kmessinger

    (@kmessinger)

    You can use ftp to replace the themes function.php file if you have a clean copy. Using ftp delete the old file and then upload the new.

    We actually have someone else in charge of our blog.

    You might want to contact them.

    I did call them, and they said to contact WordPress.

    Since I can’t access the account, I don’t think that I’ll be able to delete the theme and upload a new one.

    Moderator kmessinger

    (@kmessinger)

    You should have access to files and database thru your hosting company.

    We actually have someone else in charge of our blog

    . And they said to call WordPress? What exactly do they do for you? Do you actually give them money?

    Yes, they are the ones who set up our WordPress. They just gave us the login information.

    I’ll call them about this again.

    Thank you!

    The error message is:

    500 – Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed.

    The people who we use said to contact WordPress again. Does this error message help at all?

    Thanks.

    esmi

    (@esmi)

    Forum Moderator

    Try checking your site’s error logs for a more specific error message. Error 500 is too generic. Your hosts should be able to help you accessing your site’s error logs.

Viewing 8 replies - 1 through 8 (of 8 total)
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