Support » Fixing WordPress » Can't access login page

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  • Are you using a security plugin like Ithemes security? This sounds like a plugin misconfiguration. If you have access to Cpanel file manager, you need to look in wp-content/plugins and remove (or move) any plugins that might be causing this problem.

    Please if you don’t mind tell me how to find that out. I literally can’t get into anything to even look. I don’t know what Cpanel file manager is. Unfortunately a friend set up the page on wp.org but I no longer have access to her help. I’m traveling the world by bicycle and don’t have the knowledge I need. Any step by step info you can tell me would be really helpful.

    You need to start by going to spokeandwords.com/cpanel – from there you need to login using the username and password from hostgator.

    Once you have logged in, look for file manager. This should take you to the public_html folder of your website. From there, click on wp-content, and then plugins.

    Before you do anything else, please post a list of the plugins folders that are in that main plugin folder. I can probably tell you from that what the problem plugin is.

    okay, I followed your directions and here is the list of items under plugins:

    plugins

    akismet

    backwpup

    better-wp-security

    embed-google-map

    feedburner-email-subscription

    fusion-core

    nextgen-gallery

    siteorigin-panels

    ultimate-coming-soon-page

    virtue-toolkit

    wordpress-seo

    wp-super-cache

    wpnewsman-newsletters

    Now what?

    Keith

    (@keithdriscoll)

    You are using iThemes Security (better-wp-security). Maybe ask your question here: https://wordpress.org/support/plugin/better-wp-security

    So you’re saying the problem is in Ithemes Security?
    As I said, I’m a luddite, so no idea what I’m doing here. I’ll post my question there.
    But what is the problem?

    Keith

    (@keithdriscoll)

    It has a feature that “hides” or renames your login / admin page. It’s a great feature, but can be tricky sometimes if not configured correctly 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
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