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Can't access login dashboard

Viewing 15 replies - 1 through 15 (of 17 total)
  • esmi

    @esmi

    Forum Moderator

    Try:
    – switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder and the wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    – running the upgrade manually via wp-admin/upgrade.php

    Meanderling

    @meanderling

    Hi esmi,

    Thanks for the quick response 🙂

    As explained, I’ve already tried options 1-3. I tried running the upgrade manually as you suggested, but get the same ‘not_found’ blank page.

    Any other ideas??

    esmi

    @esmi

    Forum Moderator

    Try checking your site’s error logs for clues. Your hosts should be able to help you accessing your site’s error logs.

    Meanderling

    @meanderling

    I’ve had a look at the error logs in cPanel – they weren’t very helpful.

    I’ve refreshed the error logs page, but it’s yet to update. I’m not entirely sure what it all means as the logs don’t mention any of the WP specific folders at all. They seem to relate to the root, but the site located in the root directory is loading fine. The logs point to:

    [Thu Nov 28 15:31:07 2013] [error] [client (IP address)] File does not exist: /…/public_html/404.shtml

    As above for the following
    …/public_html/robots.txt
    …/public_html/404.shtml
    …/public_html/favicon.ico

    True, the files don’t exist for the site on the root (never been a problem before), but no mention of any of the WP errors.

    Is there anything else I can try?

    esmi

    @esmi

    Forum Moderator

    What’s the site’s url?

    Meanderling

    @meanderling

    Meanderling

    @meanderling

    I restored the theme folders, so you can at least see the pages now 🙂

    esmi

    @esmi

    Forum Moderator

    Please:
    – switch to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    reset the plugins folder by phpMyAdmin.

    Meanderling

    @meanderling

    As explained, I already tried that – I put the theme names back as they were to double check that ‘something’ was actually loading. I’ve renamed them again for you, so if you refresh now, you’ll see the blank page.

    I’ve also renamed the plugins folder again but still can’t access the login page – this was already a clean install from the update, my original plugins folder had already renamed and is untouched.

    esmi

    @esmi

    Forum Moderator

    Re-upload a fresh, unpacked, copy of the Twenty Thirteen folder to wp-content/themes using FTP or whatever file management application your host provides.

    Twenty Thirteen

    Meanderling

    @meanderling

    Already did that – both twentytwelve & thirteen themes were updated with the extracted files from yesterday’s manual install.

    As it stands, my premium theme & child theme folder have been renamed .old and themes twentytwelve & thirteen are as per the extracted files mentioned above.

    esmi

    @esmi

    Forum Moderator

    So please switch to the default 2013 theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name.

    Meanderling

    @meanderling

    Isn’t changing the theme folder name to ‘themename.old’ the same as changing it to ‘themename-old’??

    Anyway, I’ve done as you requested and renamed the folders ‘themename-old’. I’ve also changed 2012 theme folder to ‘twentytwelve-old’ to ensure it defaults to 2013 as described (theme folders are inside wp-content/themes).

    esmi

    @esmi

    Forum Moderator

    I’ve done as you requested and renamed the folders ‘themename-old’

    What theme folders did you rename?

    Meanderling

    @meanderling

    I renamed the folder for the theme I bought and it’s child theme folder, plus I renamed the twentytwelve folder to twentytwelve-old.

Viewing 15 replies - 1 through 15 (of 17 total)
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