Support » Plugin: Simple:Press Forum » Can’t access forum settings

  • Resolved hfinlay10

    (@hfinlay10)


    Hi, When I click on Forum in admin menu, the only settings I see are for the Admins, all the other settings are no longer appearing. Where have these gone? Thx.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support nigel01

    (@nigel01)

    It sounds like you’re logged in as a WP admin that is not the same as the WP admin who initially installed the plugin?

    If you have multiple WordPress admins, you need to login as a WP admin that already have rights to the Simple:Press plugin. Any WP admins that were already created at the time the plugin was installed usually have the proper rights. But, if you created a new WP admin after that, a prior existing WP admin need to grant rights to the new WP admin under the FORUM->ADMIN menu option.

    Check out the FAQ item about this in this forum located here: Admin rights

    Thanks.

    Thread Starter hfinlay10

    (@hfinlay10)

    Hi, I am the original admin, but I recently granted forum admin rights to another user, so maybe they have the only forum admin rights now? How can I regain the admin rights of the original owner? Thanks.

    Plugin Support nigel01

    (@nigel01)

    Just have that admin grant you admin rights to the forum:

      Have them go to FORUM->ADMINS->MANAGE ADMIN.
      There should be a section for each wp admin.
      Have them check all the boxes under your wp admin name
      Click the UPDATE ADMIN CAPABILITIES at the bottom of the screen.
    Thread Starter hfinlay10

    (@hfinlay10)

    Hi, That does not seem to work. If I look in the database, I am the only one with admin rights, so clearly I haven’t made anyone else an admin. Confused.

    Plugin Support nigel01

    (@nigel01)

    Unfortunately it looks like someone messed with the forum admin rights somehow and removed your access. Or maybe the original wp-admin was deleted and your current admin is the new. Unfortunately there’s no easy way to get back admin access to the forum other than by directly manipulating the Simple:Press tables. There’s no backdoor to add a new admin for security reasons so you have to go directly to the DB.

    This post in our support forums might help you. https://simple-press.com/support-forum/simplepress-6-general-topics/manually-add-new-simplepress-forum-administrator/#p158568

    And post #11 on this page might help as well: https://simple-press.com/support-forum/simplepress-6-general-topics/accidentally-deleted-my-sp-admin-account/page-2/

    Thread Starter hfinlay10

    (@hfinlay10)

    Ok.The first suggested post worked. Thanks.

    Plugin Support nigel01

    (@nigel01)

    Great, glad you’re all squared away.

Viewing 7 replies - 1 through 7 (of 7 total)
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