Support » Networking WordPress » Can't Access Dashboard – After Domain Mapping

Viewing 15 replies - 1 through 15 (of 19 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Could you log in before?

    carriemulcahy

    (@carriemulcahy)

    Yes, I could login until I updated the settings/domain mapping on the actual site.

    I also created another user for this site and they can’t login.They get this error…”The domain mapping plugin only works if the site is installed in /. This is a limitation of how virtual servers work and is very difficult to work around.”

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    And where is WP installed?

    Is it in yourdomain.com/folder/ with subsites as yourdomain.com/folder/sitename ?

    carriemulcahy

    (@carriemulcahy)

    WP is installed on my main domain (besmartmarketing.com) under public_html.

    My sites were created using subdomains. For example, vvp.besmartmarketing.com I do have a “vvp” folder but there isn’t anything in there. The vvp.besmartmarketing.com site’s files are being pulled from WP-Content/Themes/Chameleon….or at least I think so.

    Thanks for trying to help out.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    My sites were created using subdomains. For example, vvp.besmartmarketing.com I do have a “vvp” folder but there isn’t anything in there.

    You shouldn’t have a vvp folder.

    Go to the Domain Mapping Configuration page. There are five options listed. What did you check?

    carriemulcahy

    (@carriemulcahy)

    I checked 2 & 3 below. So I should delete the vvp.besmartmarketing.com subdomain & folder?

    1. Remote Login
    2. Permanent redirect (better for your blogger’s pagerank)
    3. User domain mapping page
    4. Redirect administration pages to site’s original domain (remote login disabled if this redirect is disabled)
    5. Disable primary domain check. Sites will not redirect to one domain name. May cause duplicate content issues.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    So I should delete the vvp.besmartmarketing.com subdomain & folder?

    No, just the folder on the server.

    Remember your subdomains point to /public_html/ so there’s no need for a subfolder of /public_html/vvp/

    Make sure the subdomain is pointing to the right place.

    Is there anything in your php error log?

    Have you tried flushing cookies?

    carriemulcahy

    (@carriemulcahy)

    Thanks for helping out.

    I didn’t create a subdomain on my FTP – since it is virtual. I did delete the vvp folder. When I was setting up the domain mapping of my subdomain within WP I entered the domain that is pointing my subdomain vantageventurepartners.com. I wonder if that was a mistake.

    I cleared my cookies – no luck

    I added the php error code to my wp-config file and added a php-error.log but when I open the php-error.log file nothing is there.

    Any other suggestions? :-))) Thanks for your help.
    `

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    I didn’t create a subdomain on my FTP – since it is virtual.

    and

    For example, vvp.besmartmarketing.com I do have a “vvp” folder but there isn’t anything in there.

    These are confusing. Why do you have a vvp folder?

    carriemulcahy

    (@carriemulcahy)

    Sorry for the confusion.

    I created vvp.besmartmarketing through WP but then when I was attempting to set up the domain mapping my host company suggested I created a subdomain vvp.besmartmarketing. I did but then deleted it but then created a folder per their suggestion.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    . I did but then deleted it but then created a folder per their suggestion.

    And, as I said, delete the folder 🙂 ONLY the folder.

    carriemulcahy

    (@carriemulcahy)

    I did delete the folder after you told me to.

    When I went into the vvp.besmartmarketing settings/domain mapping I added the domain that will point to it – vantageventurepartners.com. Was that correct? It hasn’t worked properly since I did that.

    I’m sorry for the confusion.

    A friend suggested I start over by creating a subdirectory and installing WP there. Will I then be able to map the domain to this folder easily?

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Okay 🙂 You didn’t say that you deleted it, so I was making sure 😉

    No. You cannot map domains if WP is installed in a subfolder.

    Go to besmartmarketing.com/wp-admin/network/settings.php?page=dm_domains_admin

    Is the domain added in there with the correct site ID?

    carriemulcahy

    (@carriemulcahy)

    Yes, but just vantageventurepartners.com & http://www.vantageventurepartners.com are listed. Should I add vvp.besmartmarketing.com?

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    No.

    besmartmarketing.com is your main install. With subdomains, vvp.besmartmarketing.com is dynamically generated by WP. That’s not a problem 🙂 It’s fine.

    You have vantageventurepartners.com pointed to the vvp site, so that’s correct.

    What do you have check on /wp-admin/network/settings.php?page=dm_admin_page ? Just list the numbers you checked 🙂

Viewing 15 replies - 1 through 15 (of 19 total)
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